Company Description
Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.
We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.
Job Description
Checkout.com is seeking an Associate, Deal Management to join our growing Sales Operations team in our Dubai office to support our global growth. This role sits within our Revenue Operations department. We seek someone highly motivated, detail-oriented, and confident in collaborating cross-functionally with internal teams throughout the organization. Within this role, you will work with teams such as Sales, Legal, Risk, Onboarding, and Finance.
The ideal candidate is a self-starter who can work autonomously and thrives in an entrepreneurial environment in which they can exceed expectations through personal drive.
What you’ll be doing:
- Provide proactive support and guidance to the sales team to complete the onboarding process.
- Be a creative problem solver who finds a way to meet clients’ needs while adhering to Checkout.com’s policies.
- Respond to inbound requests from the Sales team regarding onboarding or reviewing existing clients’ profiles.
- Work closely with Customer Onboarding and Legal teams to ensure new clients meet the company requirements for a quick and efficient sign-up.
- Maintain accurate and up-to-date documentation related to deal structures and contracts.
- Work closely with internal teams to ensure required documents are correctly constructed
- Create and review customer agreements/contracts
- Support and adapt the execution of new processes
- Identify opportunities for process improvements in which the Deal Management team operates
- Build and maintain positive relationships with internal stakeholders, especially sales, Customer Onboarding, and Legal teams.
- Manage multiple internal stakeholders while delivering exceptional service
- Support with the onboarding of new colleagues
Qualifications
- 1-2 Years Experience in an Onboarding/KYC role
- Excellent customer service, customer-facing, and problem-solving skills
- Detailed oriented
- Self-starter who can work independently with minimal supervision
- Fast learner and motivated by new challenges
- Humble and hungry to learn
- Able to work under pressure, multi-task, and consistently meet tight deadlines
- Superb communication skills, ability to interact with multidisciplinary senior stakeholders
- Familiarity with the payment processing industry and regulations is a plus
- Experience using Salesforce is a plus
- Fluent in English, Arabic is a plus
Additional Information
Apply without meeting all requirements statement
If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.
We believe in equal opportunities
We work as one team. Wherever you come from. However you identify. And whichever payment method you use.
Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.
When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us.
We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.
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