Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
At Genesys, our success is powered by the passion and talent of our people. We are looking for an experienced and strategic Account Director to join our team in Poland, focusing on driving revenue and customer success across key enterprise accounts.
This is a high-impact role responsible for promoting Genesys Cloud CX solutions to both new and existing customers across various industries, working closely with partners, internal teams, and C-level stakeholders to deliver innovation and value.
Key Responsibilities:
Strategic Sales & Account Management
- Develop and execute strategic account plans to achieve and exceed revenue targets in the Polish enterprise market
- Lead complex sales cycles end-to-end: discovery, value proposition, proposal, negotiation, and contract closure
- Manage Genesys enterprise accounts through accurate forecasting, strategic planning, and resource alignment
- Align customer business needs with Genesys offerings to support digital and AI transformation initiatives
- Guide and influence customers’ strategic direction in Contact Centre and Customer Experience (CX) infrastructure
Customer & Partner Engagement
- Build and maintain strong, trusted relationships with C-level executives and key decision-makers
- Drive customer retention, expansion, and long-term value through cross-sell and up-sell strategies
- Actively promote Genesys solutions through direct engagements and via business partners
- Develop joint account strategies with channel partners and coordinate activities with the Channel Sales Team
- Work with Marketing on demand generation and joint GTM campaigns
Teamwork & Collaboration
- Collaborate with Solution Consultants, Delivery, Customer Success, and Marketing teams to ensure a seamless customer experience
- Foster a collaborative and high-performance environment across the regional team and internal stakeholders
Market & Industry Expertise
- Stay informed on industry trends, customer behavior, technology developments, and the competitive landscape
- Maintain deep knowledge of supported sectors and continuously identify new growth opportunities
Minimum Requirements:
- 10+ years of B2B experience in complex, consultative enterprise sales, preferably in Cloud/SaaS or Contact Centre solutions
- Proven track record of consistently meeting or exceeding sales targets in enterprise software or CX markets
- Strong ability to engage, influence, and build trust with senior executives at large organizations
- Experience in coordinating cross-functional teams and managing long-term strategic accounts
- High proficiency in Salesforce, Microsoft Office Suite (especially PowerPoint), and CRM tools
- Excellent verbal and written communication skills in English and Polish
- Highly self-motivated, organized, and able to manage multiple priorities independently
Preferred Qualifications:
- University degree (Business, IT, Engineering, or related field)
- Background in Cloud, AI, Contact Centre, or CX software
- Experience in team leadership or indirect sales/channel models
Why Join Genesys?
At Genesys, we are shaping the future of customer experience—and we want you to be part of it.
We offer:
- A flexible and inclusive work environment that supports your well-being
- A competitive salary and benefits package
- Ongoing opportunities for learning, career development, and innovation
- A global community that values diversity, sustainability, and making an impact
Join Genesys Poland and help leading organizations reimagine customer experiences with the power of cloud, AI, and empathy.
#LI-Hybrid #LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
