Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Solutions Consultant
Job Profile:
The Solutions Consultant must support the pre-sales of Genesys products, both through direct models with the sales team and through indirect models supporting partners.
Some of the skills specific to the role are:
-In-depth technical & Functional knowledge of the Genesys products.
- Services and communicate this knowledge to technical and non-technical customers.
- Identify pain points in the customers' current operations and prescribe product-based solutions.
- Advise on complex system integration activities.
- Supporting generation events from technical, functional, and business perspectives with valuable messages about why you should consider Genesys as your strategic partner.
The job family is comprised of Solution Architects and Solution Consulting where: Solution Architect roles are responsible for Systems Integration Consulting for the integration of complex technology solutions and architecture. Sales Engineers roles are responsible for providing pre sales technical support and specialize in providing technical expertise through sales presentations, product demonstrations and configure, maintain, upgrade, and troubleshoot the Genesys product. Solution Consulting roles are responsible for providing pre-sales technical support for the development and implementation of complex products, applications, services, and solutions.
Activities include:
- Work at RFx positioning the capabilities of Genesys products.
- Preparing and developing technical presentations to explain the organization's products and services;
- Collaborating with sales teams to understand customer needs and provide sales support;
- Providing pre-sales technical support for the development and implementation of complex products, applications, services, and solutions;
- Identifying, developing, and customizing applications/systems architecture or process designs for integration of customer's with high/low complex technology solutions and integrating architecture;
- Identifying areas for improvement in customer processes and effectively prescribing solutions;
- Support value analysis exercises such as benefit benchmarking, ROI calculations, TCO, and business cases in conjunction with the client and their peers.
- Supporting sales teams during the project/solution contracting phase.
- Helping to extend knowledge to the partner ecosystem in activities ranging from innovation, new products, best practices, among others.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
