The Security Administrator role supports the BEMO managed service customers and the internal customer teams. This role assists in implementing, managing, and monitoring security and compliance solutions for Microsoft 365 and hybrid environments on our security package customer base.
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We are currently hiring candidates located in South or Central America only, who are available to work Monday to Friday, 9 AM – 5 PM Pacific Time. FULLY REMOTE POSITION
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The Security Administrator IC3 will demonstrate the ability to conduct routine work with specialist and commercial knowledge in the following areas:
- Microsoft 365 Security Administration
- Customer Service
- Managed Services
- Team Communication
- Data Gathering and Analysis
At BEMO, the Security Administrator IC3 competencies require:
- Understanding of prioritization and time management of tasks
- Building effective working relationships within the team and with peers
- Demonstrates skill to influence other peers
- Conducts complex tasks autonomously
- Works on problems of moderate scope and uses multiple known practices and procedures to solve problems with the support of manager and peers
- The ability to respond to customers’ security needs proactively and reactively in the alignment of BEMO’s products and service scope
- Clear and open communicator with wider teams and stakeholders
- Maintains transactional communication with customers or partners
- Builds self-awareness about strengths and areas of development by being open to feedback from your manager and peers.
- Consistently seeks to improve technical knowledge in the Microsoft technology and security areas
Responsibilities and Primary Goals
Monitoring and Maintenance
- Proactively secure Microsoft 365 environments
- Monitor all security systems and provide advice on strategy and implementation for the customer base
- Conduct security risk and vulnerability assessments on security package customers
- Enforce data governance
- Patch and vulnerability-managed life cycle
- Implement updates programmatically on different security packages offered by BEMO
- Send out customer communications on security improvements and maintenance
Automation and Implementation of Managed Service Solutions
- Create and document repeatable processes through automation across our managed service maintenance activities
- Develop and/or maintain installation and configuration procedures, and drive automation
- Manage internal projects, provide technical guidance
- Must be comfortable performing multiple initiatives simultaneously in a fast-paced environment
Cross-Group Collaboration and Support
- Support the Customer Success team with customer-specific data for security scores and value realization efforts
- Provide T1-T2 Team members support for tickets and issues relevant to managed service customers' security and compliance
- Working with the BEMO IT Manager to align security policies and processes
- Work collaboratively with delivery engineers, operations team members, customer success managers, support engineers, and our BEMO customers
Managed Security
- Triage: Working with our SOC team and Microsoft Sentinel, you will help filter the noise to prioritize incidents and alerts that matter to alleviate alert fatigue.
- Investigate: Investigate and analyze the most critical incidents, and document progress and findings. You will be analyzing logs within M365 tools and Sentinel.
- Respond: Contain and mitigate incidents faster with managed response and proactive remediation.
- Prevent: Provide detailed recommendations and best practices to go beyond detection and response to prevent future attacks
Other tasks as assigned
- Stay current on IT security trends and news.
Requirements
- Educational degree or diploma in Computer Science, Engineering, or the equivalent in proven experience
- 2 + years of experience administrating, managing, and implementing Microsoft Azure and Microsoft 365 as an implementation, security, or support engineer.
- Experience analyzing M365 usage data to identify issues and usage patterns
- Strong critical thinking, analysis, and problem-solving skills
- Strong competency in core professional skills, especially attention to detail, responsiveness, follow-through, and flexibility, with a high degree of emotional intelligence and tact
- Ability to work independently and collaboratively with other internal teams when needed
- Proven customer service experience with clear and consistent writing, presentation, and communication skills
Proffered Skills or Knowledge
- A Bachelor of Science or Engineering in Computer Science or a related field preferred
- Other Microsoft certifications are preferred (AZ-500, SC-300, SC-400, etc.)
- Intune and MAM experience preferred Azure Cloud experience is a plus
