Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.
We are seeking an experienced Revenue Operations Expert to join our growing Advisory Services team as a Senior Program Architect. In this highly visible Professional Services overlay role—supporting internal GTM teams and working directly with customers—you’ll act as a strategic advisor across the entire customer lifecycle: from pre-sales to implementation and post-sales success. You’ll consult on RevOps best practices, help operationalize go-to-market strategies, and drive adoption of Gong’s technologies in conversation intelligence, sales engagement, and forecasting. This is a billable consulting role, with customer-facing project work as a core part of your remit. You will also collaborate cross-functionally with Product, Sales, Customer Success, and Services to ensure scalable, high-impact customer outcomes.
RESPONSIBILITIES
- Serve as a trusted advisor to customers on revenue operations strategy, process optimization, and best practices across their GTM lifecycle.
- Design and facilitate executive-level workshops to define and evolve revenue operating models using Gong and key integrated technologies (e.g., CRM, sales engagement, forecasting).
- Provide hands-on consultation to improve adoption and utilization of conversation intelligence, pipeline management, and forecasting capabilities.
- Collaborate closely with cross-functional teams (Sales, Implementation, Customer Success, Product) to align customer goals with platform capabilities and roadmap.
- Translate complex business challenges into scalable, actionable solutions, influencing both customer strategy and internal product direction.
- Support pre-sales by scoping product solutions, advising on phased rollouts, and crafting tailored strategic recommendations.
- Create and deliver clear, executive-level deliverables—including roadmaps, presentations, and documentation—that communicate value and drive alignment.
- Enable internal teams by sharing RevOps frameworks, best practices, and field insights.
- Stay current on emerging RevOps trends, technologies, and industry benchmarks to continuously elevate our consulting capabilities.
QUALIFICATIONS
- 8+ years of experience in revenue operations, sales strategy, GTM consulting, or similar customer-facing roles.
- Strong expertise in RevOps processes, metrics, and tech stack - including CRM systems (Salesforce, Dynamics), conversation intelligence, sales engagement platforms (Engage, Outreach, Salesloft), automation tools (e.g., LeanData), marketing automation (Pardot, Marketo), and forecasting solutions (Gong Forecast, Clari).
- Proven ability to advise B2B sales and marketing teams on operational strategies and technology adoption.
- Exceptional communication and presentation skills, with a track record of influencing executive stakeholders.
- Experience leading complex, cross-functional initiatives and driving strategic change across global organizations.
- Background in or experience supporting SaaS companies, particularly GTM teams at growth-stage or enterprise scale.
- Strong analytical and problem-solving skills, with the ability to translate data and insights into action.
- Comfortable working in fast-paced, dynamic environments with shifting priorities.
- Bachelor’s degree or relevant experience required; MBA or advanced degree a plus.
- Willingness to travel to support key customer engagements.
PERKS & BENEFITS
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
The annual salary hiring range for this position is $130,900 - $192,000 USD.
Compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualification, education, experience, and location. At Gong, we have a location-based compensation structure, which means there may be a different range for candidates in other locations. The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits. Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.
We are always looking for outstanding Gongsters! So if this sounds like something that interests you regardless of compensation, please reach out. We may have more roles for you to consider and would love to connect.
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Gong recruiting email communications will always come from the @gong.io domain. Any outreach claiming to be from Gong via other sources should be ignored.
Gong is an equal-opportunity employer. We believe that diversity is integral to our success, and do not discriminate based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, military status, genetic information, or any other basis protected by applicable law.
To review Gong's privacy policy, visit https://www.gong.io/gong-io-job-candidates-privacy-notice/ for more details.
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