About the Team
At OpenAI, our Trust & Safety operations are central to protecting our platform and users from abuse. We serve a diverse customer base, ranging from individual users and early-stage startups to global enterprises, across ChatGPT and our API (and beyond!). Operating within our Support organization, our team works closely with Product, Engineering, Policy, and Legal teams to ensure we’re delivering the best possible experience to our users at scale while keeping OpenAI and users safe.
About the Role
We are seeking highly technical, data-savvy Trust & Safety Solutions Analysts to help build the future of scalable safety operations. This is not a traditional moderation or enforcement role—instead, you'll sit at the intersection of AI, automation, and trust systems, designing technical solutions that allow us to develop technical solutions to reduce manual review work and move faster in a complex and high-risk landscape.
You’ll operate as a force multiplier: working with operations analysts, policy experts, and engineers to turn raw signals into intelligent automation, spotting patterns in customer support data and deploying scrappy technical solutions to improve how we keep users safe. You should thrive in ambiguity, love building zero-to-one, and be energized by applying AI to some of the toughest operational challenges we face.
In this role, you will:
Design and implement scalable, automated Trust & Safety workflows, using a combination of in-house tools, third-party platforms, and LLM-based automation.
Build prototypes or scrappy technical solutions (e.g., scripts, LLMs, AI agents) to help our operations team move faster and smarter.
Rapidly analyze large-scale support and incident data to uncover abuse patterns, policy gaps, or emerging threats—and translate those insights into action.
Collaborate with Engineering, Policy, and Ops to develop feedback loops that turn frontline signals into model training data and detection heuristics.
Collaborate cross-functionally to anticipate and manage safety risks for new product and policy launches.
You might thrive in this role if you:
Have 7+ years experience in Trust & Safety, Fraud, Risk, or similar operational risk roles, ideally at a tech platform or startup.
Have hands-on experience building systems, tools, or processes from scratch and can operate as a scrappy generalist, technologist, and problem-solver.
Possess strong data fluency: SQL and spreadsheet power user; familiarity with Python, R, or similar scripting languages a plus.
Experience with LLM prompt engineering or deploying LLMs in operations or moderation workflows.
Bring a builder’s mindset: scrappy, adaptable, and excited to develop solutions even in ambiguous or resource-constrained environments.
Experience working with content moderation vendors or human labeling operations.
Have excellent communication skills and can work cross-functionally with engineers, policy teams, and senior leadership.
Are comfortable handling sensitive and high-risk content areas (e.g., violence, abuse, fraud).
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.
OpenAI Global Applicant Privacy Policy
At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.
