About the team
Dialpad’s Sr. Deal Desk Analyst will be responsible for supporting Global Sales and CX teams as part of the greater Operations and Strategy organization. They function as an integral role in the end to end deal cycle, acting as the primary point of contact and subject matter expert for deal structuring, quoting, pricing, commercial negotiations and booking validations. In this role, you’ll combine your critical thinking and strong communication skills to become a strategic business partner for Sales.
Dialpad’s Global Desk Desk team plays an essential role in the success of Dialpad. This team collaborates closely with multiple stakeholders across the business to constantly improve areas within the end to end sales cycle, while maintaining and adhering to business policies and procedures.
Your role
As a Senior Deal Desk Analyst, you’ll own and manage the internal deal desk processes and will work closely with other internal stakeholders, such as Sales, Legal and Finance to ensure Dialpad’s deal quality is at its best, while striving for efficiency across the sales process.
This position reports to our Manager, Deal Desk and it is based in our Buenos Aires, Argentina Office.
What you’ll do
- Develop in-depth knowledge of Dialpad’s licensing and pricing models to provide profitability analysis and deal structuring support to our global sales teams.
- Utilize critical thinking skills to find creative solutions in order to meet customers’ needs while adhering to Dialpad’s selling policies.
- Function as point of contact and subject matter expert for pre and post sales activities, including deal approval, order/booking validation and account provisioning.
- Work cross functionally across various stakeholders within the business, such as Legal, Finance and Revenue Operations.
- Document internal deal desk processes/procedures and find innovative ways to improve to support business growth.
Skills you’ll bring
- 4+ years of experience in related processes such as sales operations, finance, sales strategy.
- Strong attention to detail and communication skills.
- Able to work and multi-task in fast paced, high pressure environment.
- Expertise in deal structuring and negotiation.
- Comfortable working in Salesforce and with CPQ tools.
Dialpad benefits and perks
Professional development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
