Company Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
About the Role
If you’re stepping into the world of Learning & Development and love organizing, communicating, and working behind the scenes to make things run smoothly, this role is for you! As a Learning & Development specialist, you will play a key role in supporting the operations, logistics, and learner communications for our global learning programs. You'll help create seamless experiences for learners and build a strong foundation for your career in L&D.
Key Responsibilities
Facilitate early career and manager learning sessions (both virtual and in-person).
Assist in developing presentation decks, feedback forms, and training reports.
Support program logistics: scheduling sessions, managing invites, coordinating attendance, and collecting feedback.
Maintain program trackers, attendance records, and ensure data accuracy.
Respond to learner queries and ensure smooth session execution.
Support LMS operations: content uploads, course assignments, and learner support.
Partner with internal teams to coordinate nominations and promote learning opportunities.
Qualifications
6–8 years of experience in HR, Learning Coordination, or Training roles;
Should have facilitation skills.
Basic understanding of Learning Management Systems (LMS).
Comfortable working with Google Workspace/MS Office tools (Docs, Slides, Sheets, Calendar).
Highly organized, detail-oriented, with strong communication skills.
A proactive learner with a positive, can-do attitude.
Able to manage time effectively and prioritize in a fast-paced environment.
Additional Information
Are excited about building your career in a high-growth tech environment.
Enjoy working with people and enabling learning initiatives.
Are curious, dependable, and open to feedback and growth.
Are passionate about making an impact in Learning & Development.
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
