Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies. Learn more at bonterratech.com.
The Senior Project Manager is primarily responsible for managing Advanced Support Consultant (ASC) projects for our largest non-profit and public sector customers though there may be additional ad-hoc projects assigned as needed. ASC projects are annual subscription-based projects that provide customers with ongoing advanced support consulting to help our customers maximize value from our Impact Management software. The Senior Project Manager will work with customers to build project plans, prioritize projects and tasks, identify and manage issues and risks, gain sign-off on deliverables, and manage usage of project hours.
Internally the Senior PM works cross functionally with other teams including Support, Product, Professional Services, Development, Sales and Account Management.
What You'll Do
Create long- and short-term deliverable plans, including setting targets for milestones and adhering to client-set deadlines.
Assign tasks to internal and/or partner resources best positioned to complete deliverable requests.
Make effective decisions when presented with multiple options for how to progress with the project.
Serve as a point of contact for teams when multiple resources are assigned to the same project to ensure team actions remain in synergy.
Communicate with account teams and senior leadership to keep the project aligned with business goals.
Perform quality control on project deliverables to maintain quality standards.
Adjust schedules and targets on the project as client needs/requests change.
Partner with technical experts to deliver services purchased by our non-profit and public-sector clients.
Continually monitor the big picture to ensure that all projects are delivered on-time, within budget, and with high customer satisfaction.
Develop working knowledge in the assigned customers' business areas/industry verticals relevant to use of platform.
Proactively identify and respond to risks that put the budget, timeline, or customer satisfaction in question.
Ensure the customer is satisfied with and potential concerns resolved quickly.
When needed, identify and scope Change Orders for additional services.
Start by following existing processes for delivering projects, and then bring your innovative ideas to the team. We're always improving.
Lead difficult conversations with customers regarding project budgets, timelines and priorities.
Simultaneously manage dozens of projects, some of which may be highly visible or strategic within the company.
Occasional onsite meetings with customer may be required.
Requirements
5 years of Project / Program Management experience managing 5 simultaneous projects for multiple clients
5 years of professional experience in relevant industry such as technical support, professional services, or customer success experience
Detail-oriented and well organized
Outstanding communication and analytical skills
Problem solving skills with technical agility and creativity
Interest in technology and a desire to solve problems
Ability to analyze and visualize data
Preferred Skills
PMP certification
Experience with ETO, Apricot, and/or Penelope
Experience managing public sector clients
Non-profit or Government experience
At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.
Compensation
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.
US Base Salary Range: $60,000 - $83,000
Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.
Our Culture: At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inclusive environment where diversity is embraced and every team member feels empowered to contribute. Innovation, curiosity, and a commitment to equity guide our work. We foster a culture of belonging, ensuring that every individual is valued, respected, and given the tools to succeed. Together, we are dedicated to making a positive impact in the world.
Our comprehensive and competitive benefits include:
Generous Flexible Time Off (FTO) Policy
Up to 15 paid company holidays including some commemorating social justice events and self-care
Paid volunteer time
Resources for savings and investments
Paid parental leave
Paid sick leave
Health, vision, dental, and life insurance with additional access to health and wellness programs.
Opportunities to learn, develop, network, and connect
Please note the benefits specified on this page are applicable to full-time employees based in the United States. For international employees, actual benefits may vary based on local standards and regulations and will be determined in accordance with regional considerations, including but not limited to applicable laws and industry norms.
We are committed to being an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, diversity of thought and any other characteristic protected by applicable law.
