Amplitude’s mission is to help companies build better products. By building best-in-class teams, we create best-in-class products that customers love. We approach challenges with humility, we take ownership over our work, and our growth mindset pushes us to constantly improve ourselves, each other, and the value we bring to customers.
The Customer Success team is responsible for driving adoption and long-term value realization for Amplitude’s customers through structured programs as well as ad-hoc engagement to provide product expertise and best practices. The team partners cross-functionally with every part of the company (Product, Engineering, Marketing, Sales etc.) to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer.
Join us as we deliver innovative and creative solutions to our customers. We're looking for an additional Engagement Manager in APJ to be a key member of Amplitude’s Customer Success. You will have the opportunity to provide a significant impact on Amplitude and the success of our customers.
To learn more about our team, check out our blog!
As an Engagement Manager, you will:
- Own a critical phase of the Enterprise customer lifecycle, the implementation. Work with a Solutions Architect (your technical counterpart) and other Customer Success team members to deliver great results.
- Be responsible for rapidly understanding each customer’s business requirements and driving them to realize quick time-to-value from their investment in Amplitude.
- Plan, organize, and manage all phases of the project lifecycle to ensure successful delivery. This includes developing the project schedule, managing issues/risks, and driving on-time execution with cross-functional team members and stakeholders.
- Draw upon your comprehensive understanding of product analytics, Amplitude's vision, and relevant experience to guide customers in building solutions to further their product intelligence strategy.
- Collaborate with Sales to understand prospect’s business needs, scope project terms, and draft statements of work.
- Collaborate with Product, Marketing, and Customer Success teams to design and launch new service offerings to support new product launches like Experiment and Session Replay.
- Build strong familiarity with Amplitude’s architecture and technical partners like mParticle and Segment.
- Proactively identify areas for business improvement and either suggest changes or roll up your sleeves and make the changes yourself.
- Lastly, as part of a growing team, you will be expected to show versatility, become a thought leader in the space, and demonstrate a growth mindset.
You'll be a great addition to the team if you have:
- At least 5 years of experience in a consulting, customer success, project management, or professional services role. At least 1.5 years of experience working with large enterprise customers.
- Experience managing multiple business units of the same customer or multiple different customers at the same time.
- Demonstrated ability to navigate complex enterprises and build new relationships.
- Demonstrated ability to learn and explain a technical product or concept.
- Proven experience in successfully coordinating internally across many different teams.
- Experience with other digital platforms like Adobe, Marketo, SFDC and BI toolsets like Tableau, Qlik, and Informatica is a big plus.
- An aura of integrity, professionalism, and a willingness to assist.
