Company Description
About Freshworks Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 70,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Job Description
Corporate Strategy shapes the future direction of Freshworks, defining the company's three year strategy and the strategic initiatives across the organization. As a Manager- Corporate Strategy, you will be a part of the Corporate Strategy & Development team and will work closely with the cross-functional stakeholders to develop insights from both internal and external data that will support and inform our strategic priorities. You will work on surfacing meaningful business insight, creating the overall executive level telemetry and identifying patterns to power projects of strategic importance such as our growth strategy, organizational transformation, GTM initiatives, operational excellence and many others. You will collaborate closely with stakeholders from the CEO office, as well as senior leaders from Finance, Revenue Operations, Marketing, Sales, Partner, and Product. This role offers a unique blend of strategy, analytics, and cross-functional collaboration, making it ideal for someone who thrives in a fast-paced environment, enjoys solving complex business problems, and wants to make a significant impact
Job Responsibilities
Lead cross-functional strategic initiatives from ideation to execution, partnering with teams across Product, GTM, Finance, and Operations.
Conduct market and competitive intelligence to identify emerging trends, threats, and opportunities.
Support M&A and partnership evaluation efforts through business case development, strategic fit assessments, and financial modeling.
Translate complex data and business inputs into clear, actionable insights and executive-level presentations.
Act as a thought partner to business units, driving strategic planning cycles, OKR alignment, and long-range planning.
Develop frameworks and models to evaluate strategic trade-offs and support decision-making.
Drive the development of an insights dashboard to serve as a single source of truth for Freshworks’ most important KPIs across multiple functional domains, in collaboration with internal stakeholders.
Partner with internal data teams to create an end-to-end data and metrics catalog for the Strategy function.
Qualifications
8+ years of overall business experience, with ideally 3–4 years in strategic data analysis
Deep experience in the SaaS industry
Proficiency in Google Sheets and Google Slides
Strong SQL skills for data acquisition, aggregation, segmentation, and enrichment from existing and new data sources
Hands-on experience with BI/visualization tools, especially Power BI (Tableau experience is also valuable)
Excellent analytical and problem-solving abilities, including hypothesis testing, root cause analysis, and identifying drivers of process variation
Ability to interpret and synthesize large datasets effectively while managing multiple priorities
Proven track record of cross-functional collaboration across teams and geographies
Strong interpersonal and communication skills
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
