Your Role
As an IT Systems Specialist, you will be a client-focused professional responsible for managing and maintaining the organization's IT infrastructure, including office networks, audiovisual (AV) systems, and collaboration tools. You will play a key role in ensuring the reliability, security, and performance of our systems while driving the adoption and optimization of platforms like Dialpad to enhance company-wide productivity. This role requires a strong technical foundation, excellent problem-solving skills, a service-oriented mindset, and the ability to lead IT projects from planning through execution. This position reports to our Manager, Corporate IT & Security Services.
The successful candidate will be required to be in the Tempe office 5 days a week.
What You’ll Do
- IT Systems Management:
- Manage and maintain the organization’s IT infrastructure, including SaaS applications and office networks.
- Monitor system performance and security; implement proactive measures to optimize operations and defend against cybersecurity threats.
- Conduct regular system audits and develop outage mitigation strategies to ensure business continuity.
- Administer and support end-user platforms such as Google Workspace, Atlassian (JIRA), Okta, Jamf, Microsoft Intune, Zscaler, CrowdStrike, and GitHub.
- Oversee the timely deployment of software and OS updates, endpoint security patches, and system upgrades to maintain compliance with security policies.
- Technical Support & Troubleshooting:
- Serve as the escalation point for complex IT and AV issues across all platforms, including Dialpad, Google Workspace, Apple/Windows devices, Okta, and JIRA.
- Collaborate with IT peers to resolve hardware, software, and network issues efficiently.
- Draft and distribute timely communications on service outages, upgrades, and general IT announcements.
- Develop and maintain IT policies and procedures to strengthen security posture and risk management.
- Ensure timely onboarding and offboarding of employees and contractors, including account provisioning and deactivation.
- Oversee access control and hardware asset management, including device tracking and logistics.
- Project Management:
- Lead IT and AV projects from planning through implementation, ensuring on-time delivery, budget adherence, and high-quality outcomes.
- Coordinate with internal stakeholders and external vendors to define requirements, evaluate tools, and deploy new technologies.
- Office Networks & AV Management:
- Manage and maintain office network infrastructure (i.e., Cisco Meraki), including configuring firewalls, switches, and wireless access points to ensure secure and reliable connectivity.
- Design, install, and support audiovisual (AV) systems, including video conferencing equipment, projectors, sound systems, and digital displays.
- Troubleshoot AV issues and provide responsive support to users both onsite and remotely.
- Stay informed on emerging AV and network technologies, recommending upgrades and enhancements to improve system performance.
- Ensure flawless technical execution of company-wide and executive meetings, including live streaming, hybrid video conferencing, and event support.
Skills You’ll Bring
- Bachelor’s degree in a related field or an equivalent combination of education and experience.
- 5+ years of hands-on experience in IT systems administration, network management, and AV technology support.
- Strong working knowledge of end-user hardware, operating systems, and productivity platforms across Google Workspace, Microsoft (Intune), and Apple (Jamf) environments.
- Experience administering endpoint security and management tools such as Sophos, CrowdStrike, Zscaler, and Automox.
- Solid understanding of networking protocols (e.g., DNS, DHCP, TCP/IP), IT infrastructure, and security best practices.
- Proficiency with audiovisual systems and tools, including video conferencing platforms.
- Excellent troubleshooting skills and the ability to analyze complex technical problems and develop effective solutions.
- Project management experience, with the ability to prioritize tasks, manage resources, and deliver projects on schedule.
- A positive, empathetic, and customer-first mindset with a proactive, solution-oriented attitude.
- Excellent verbal and written communication skills, with the ability to engage and collaborate with cross-functional teams and stakeholders.
- Experience with managing Atlassian products, including JIRA and Confluence.
- Experience supporting mission-critical systems with a strong sense of urgency and accountability.
