As a member of our IT Geeks team in our Scottsdale office, you’ll keep Gusto employees productive and secure by providing world class technology support.
Here’s what you’ll do day-to-day:
- Install, upgrade, and support all company laptops, printers, and other end-user tech in a mixed Windows/Apple environment.
- Provide remote IT support to all employees for a wide range of operational tasks, including password resets, access requests, and application support, via Slack, Jira, or email.
- Provide in-person IT support at our Scottsdale AZ location.
- Troubleshoot network connectivity in a LAN/WAN environment and configure end-user devices.
- Assist with the setup, maintenance, and troubleshooting of Zoom rooms to ensure stability during meetings and presentations.
- Configure and manage AV and video conference technology such as Zoom, Chrome Signage, and Envoy, including setup for company all-hands meetings.
- Onboard and train new employees on IT applications and security practices.
- Set up, track, and manage all assigned issues in Jira Service Desk.
- Administer cloud services such as G Suite, Slack, Okta, Duo Security, Jira, Office365, and others.
- Manage and troubleshoot the VOIP telephone system.
- Maintain a well-organized inventory and storage system for all IT hardware and software assets.
- Ensure all client machines meet security protocol standards.
- Respond to and resolve user-reported issues in a timely and efficient manner.
- Troubleshoot and resolve basic networking and connectivity issues.
- Monitor and engage with a dedicated communication channel for escalated IT issues, coordinating with other "Geeks" for advanced troubleshooting and resolution.
- Contribute to the creation and maintenance of IT documentation and knowledge base articles.
- Stay up-to-date with the latest technology trends and best practices to provide excellent service.
Here’s what we're looking for:
- Technology enthusiast who is always excited to learn about new apps, devices, and ways to do things better
- Passion for automation and desire to make processes and workflows highly efficient
- Outstanding people and communication skills
- Love to solve problems and get at the root of issues
- Upbeat and positive, motivated by making someone else’s day smoother
- Super detail oriented and highly organized. It bothers you when things are not lined up properly or documentation doesn’t exist
- Incredibly reliable and follow through on what you promise
- Proactively handle anticipated issues before they arise
- Desire to provide world class customer support
- 3-5 years of IT Support experience
Bonus Points:
- G-Suite Administration experience
- Simple MDM Experience
- Familiarity with AV for a company wide meeting
- Atlassian (JIRA/Confluence) experience
- Experience with documentation of repeatable processes
Our cash compensation range for this role is $35/hr to $44/hr in Phoenix. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.
