Principal Product Manager, Incident Management
*For this role we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time.
PagerDuty is seeking a Principal Product Manager to lead two critical product areas within our Incident Management business: the core incidents experience and the real-time Chat Experience. In this role, you will define how responders engage with urgent work across modern collaboration tools and intelligent systems of action. The stakes are high. Our customers handle billions of critical events each year, and the world increasingly expects always-on digital operations. You will help shift how incident response happens, moving from manual, reactive workflows to streamlined, AI-augmented resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty’s collaboration surfaces and play a central role in the evolution of PagerDuty AI Agents. You will partner closely with engineering, design, and our AI-first organization to deliver experiences that combine the best of human intuition with the speed and scale of automation. This is not about building incrementally better tools. It is about defining the future of intelligent incident management. The ideal candidate will have a strong Product Management background and be excited to shape the next generation of hybrid human-plus-agent operations.
This role is expected to come into our San Francisco office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.
Key Responsibilities
- Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product
- Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces
- Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response
- Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil
- Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions
- Define and measure success through adoption, customer satisfaction, and cross-platform experience quality
Basic Qualifications
- 5 or more years of product management experience in SaaS, enterprise software, or developer tools
- Proven experience building and launching Slack apps with interactive workflows and UI
- Strong understanding of incident response and DevOps workflows
- Demonstrated ability to lead high-impact product initiatives across multiple surfaces
- Excellent collaboration and communication skills across technical and non-technical teams
- Bachelor’s degree from a four-year accredited college or university
Preferred Qualifications
- Experience with Microsoft Teams apps or integrations
- Familiarity with AI or AI Agent technologies, including generative or assistive use cases
- Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences
- Ability to align stakeholders and drive decision-making across cross-functional teams
The base salary range for this position is 180,000 - 273,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
