Our Purpose
At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.
We're seeking a Product Manager to drive the evolution of our internal Security Operations Center (SOC) tools, processes and capabilities. In this role, you will work closely with security analysts and the Product Manager for the Detection Capabilities team to define and deliver solutions that enhance our threat intel, threat detection, incident response, and security posture. You'll translate complex security challenges into actionable product requirements, ensuring our SOC has the best tools and processes in place to protect our organisation.
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What You'll Do: - Lead the development of networks across Xero to frame how products fits into Xero's strategy, objectives and future
- Lead customer engagement to conduct research, collect insights or validate understanding
- Embed customer data and insights in decision-making and assessing value and viability risks, to inform product roadmap and planning
- Identify tough, valuable and differentiating customer problems and frames possible solutions to test, validate and refine
- Identify customer problems and frame possible solutions in a comprehensive and concise way. You are able to do this in a complex environment.
- Develop a strategy for the product line, including securing funding, resourcing
- Taking an active role in the annual and quarterly OKR process, with support from product leadership
- Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions
- Take responsibility for establishing team delivery cadence and rituals, and facilitating these as required
- Develop and execute product roadmaps
- Lead the development of a release strategy
- Lead the product team to ensure an effective launch
- Build strong relationships with the broader product function's teams, collaborating effectively with your internal stakeholders
- Consistently review, monitor and interrogate the commercial & customer results of the product line, leading the product team to intervene if required
- Monitor and analyse the ongoing performance of a product
- Identify and lead the development of iterative improvements to existing products to ensure they thrive
- Guide the product between phases of product development to ensure continuity and cohesiveness, and alignment of product to strategy
- Lead and manage a product across the end-to-end lifecycle (e.g. launch through to sunset) to ensure maintenance and support throughout the life of the product
- Drive decision-making weighing up all inputs and information, and working as a tie-breaker where there isn’t consensus
- Contribute to the development, implementation and training of product practices to continuously improve and standardise the best way to do product at Xero
- Train, coach and up-skill team members to build product practice across Xero
- Support recruitment of new Xero's as required, ensuring team members are high quality, fit Xero's culture, and are on-boarded effectively
Success Looks Like: - Your work is contributing to team OKRs
- Successful establishment of OKRs for your product
- The product team has an established set of rituals and are continually improving their delivery performance
- You deeply understand our customers and their problems
- Your roadmap is being executed according to plan and you are focused on the most important initiatives
- More junior members of the team are developing in their skills and use of methods and tools
- All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered
- You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured
- You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
- You demonstrate and amplify Xero’s Values
What You'll Bring With You:- Love customer problems:
- Leads others in the use of best practice user research approaches and methodologies to generate powerful insights
- Mentors others in problem definition and articulation techniques to expertly define customer problems
- Coaches others in techniques to create MVPs/MLPs, incremental solution decisions and solution definitions, to expertly solve customer problems
- Supports others to run complex or detailed experiments leading to validation of solution options
- Look to the future:
- Runs education sessions for teams on a product/domain to increase depth of knowledge across Xero
- Mentors others to develop product strategies and roadmaps that are compelling and align both business and product interests
- Pilots new systems that support the development of innovative ideas across product
- Work the Xero way:
- Leads the development, adoption and continuous improvement of product prioritisation approaches, processes, criteria and techniques
- Coaches teams and stakeholders on Xero’s PM ways of working to drive process improvements and build team expertise in best practice
- Leads coordination across products to deliver combinations of releases that collectively solve one or more customer problems
- Demonstrate commercial acumen:
- Leads groups and coaches others in market definition, sizing and segmentation
- Teaches others to develop product success criteria driven by an understanding of the product-market fit to ensure success criteria reflect market needs
- Monitors and guides decision-making across the product group to ensure all teams balance customer, commercial and product implications in decision-making
- Do it together:
- Effectively facilitates ad hoc meetings or redirects meetings in-flight to manage difficult situations or stakeholders, and ensure meaningful outcomes
- Mentors others in articulating a product narrative in a coherent, logical and simple way to improve product understanding and buy-in
- Teaches and supports others to practice cross-functional collaboration creating links across teams, geographies and networks to drive improved product outcomes
- Explore the data:
- Coaches others in new analytical approaches to generate insights and improve the effectiveness of product decisions
- Teaches others to meaningfully translate information and insights for different stakeholders and audiences
- Collaborates across functions to integrate information from a variety of sources and teams and generate meaningful insights
- Experience:
- Strong experience with agile processes in a software development environment
- Demonstrated experience collaborating with diverse stakeholder groups to realise customer / commercial outcomes
- Solid track record of addressing customer needs through innovative use of technology
- Effectively influenced outcomes at all levels in a variety of contexts
- Experience shaping successful product roadmaps and long term planning across multiple or complex products
- Experience within industry sectors relevant to Xero
- Demonstrated experience in mentoring, supporting and coaching team members
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Why Xero?
Diversity of people brings diversity of thought, and we like that. Our human-first culture of respect, fairness, and inclusion is what helps Xeros thrive and work and beyond, and that includes our candidates. Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience, but you could be just the right person for this role. If you are excited about working at Xero, but your past experience doesn't align perfectly, we encourage you to apply anyway.
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance and dental reimbursement with vision allowances, a healthcare spending account, fertility and family forming financial support, wellbeing and sports programmes, employee resource groups, 26 weeks of parental leave for primary caregivers, an Employee Share Plan, beautiful offices with shared meals, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
