What's the opportunity?
We’re looking for a clever and driven Senior Communications Manager to join our small but influential global communications team. This position will be based in San Francisco and report to the Senior Manager, Communications. This isn’t your status quo communications team—we prioritize ingenuity, take a grounded and realistic approach to communications, and don’t rely on “best practices” for the sake of “best practices.” You’ll have the opportunity to define the communications function and make an immediate impact on high-level company work.
The Senior Communications Manager will focus primarily on proactive and reactive external communications. There’s lots of room for growth and creativity, with the unique opportunity to contribute (time permitting) to some internal communications.
What will I be doing?
- Work with the Senior Manager, Communications on high-level external communications strategy
- Contribute to comprehensive communications plans with clear objectives, sharp messaging, timelines, and success metrics
- Directly manage two communications agencies
- Execute media relations, speaking opportunities, narrative and messaging creation, some awards programs and more
- Create and manage news announcements, launches and thought leadership programs
- Place Intercom’s messages and POVs in both traditional and non-traditional media
- Work cross-functionally with teams including Go-To-Market, R&D, and more
- Contribute to some internal communications
What skills do I need?
Hard skills
- 7+ years of external communications experience (both agency and in-house) with direct agency management experience; high-growth tech or startup experience is required
- Experience contributing to overall communications strategy and developing communications plans
- Ability to brainstorm and pitch stories to both traditional and non-traditional media, with a proven track record of success. You should have a strong familiarity with business and technology press, but also understand how and where people consume content beyond traditional press
- Strong writing skills and the ability to develop and edit content, including pitches, speaking abstracts, award submissions, briefing materials and other documents
- Strong project management and prioritization skills, with experience handling multiple projects at once and proven ability to switch gears quickly and effectively
- Excellent communication skills (written, verbal, presentation, and interpersonal) with prior experience partnering and consulting with leadership and executives
- Bachelor’s degree in Communications, Public Relations, Journalism or related field
Soft skills
- Absolutely stellar organizational skills and attention to detail
- A positive outlook and growth mindset
- Adaptable and resourceful in a fluid, fast-paced environment, with the ability to deliver great communication under pressure
- Solid reasoning, critical thinking, and judgment instincts to make sound decisions in unpredictable situations
- Emotional intelligence driven by intuition, with an empathetic mindset
- Aligns with our team values
- Move fast, but with purpose
- Protect the Intercom brand
- Prioritize ingenuity over status quo
- Communicate clearly, concisely, and transparently
- Bias towards action to anticipate problems and solve them proactively
- Approachable, authentic and confident communicator that keeps it real and simple, without overly formal speak or jargon
Benefits
We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!
- Competitive salary and meaningful equity
- Comprehensive medical, dental, and vision coverage
- Regular compensation reviews - great work is rewarded!
- Open vacation policy and 10 corporate holidays
- Paid Parental Leave Program
- 401k plan & match
- In-office bicycle storage
- Fun events for Intercomrades, friends, and family!
The base salary range for candidates within the San Francisco Bay Area is $153,00 - $182,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
