Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Description
Job Title: Software Engineer
Department & Team: Genesys Cloud R&D, Developer Engagement
Reports to: Developer Evangelist Team Lead
Location: Manila, Philippines
Summary:
The Developer Engagement team is responsible for providing technical support for internal and external developers using the Genesys Cloud platform.
Day-to-day duties include, but are not limited to:
Providing support and consulting for Genesys Cloud developers through our on-line support forums and in-person consultation with internal teams and customers.
Providing code examples and documentation around building solutions with the Genesys Cloud platform.
Developing and maintaining our Genesys Cloud Developer Portal.
Designing and constructing development tools, SDKs and CLIs for our network of internal and external developers who use the Genesys Cloud platform to deliver call center and telephony solutions.
Working in the Developer Engagement involves a mix of front-end and back-end development with deployments being done to our AWS environments.
The Developer Engagement team provides development support and tools across Java, Go, Python, .NET, JavaScript, Node, and Typescript.
A successful software engineer for the Developer Engagement team at Genesys is one who is independent, organized, highly motivated to improve software and enjoys the creation of not only software, but the automation and operationalization that goes with it. Successful Engineers at Genesys will have an opportunity to become a leader, mentor and role model for peers and juniors. They show pride of ownership and strive for excellence in everything they do. They are a talent multiplier that energizes the team around them to excel and perform well.
Skills Required:
2-4 years experience working with the Java programming language or another Object-Oriented programming language (.NET, GO)
2-3 years experience with the JavaScript, Typescript and/or React
Experience with web architectures and technologies (HTTP, REST)
Strong analytical, diagnostic and communication skills (verbal and written).
Ability to take technical ownership of a problem and drive to resolution with the appropriate sense of urgency.
Strong communication skills to interact with team members in different locations.
Additional (ideal) Skills:
Experience with cloud development and DevOps (AWS certification is preferred)
Experience with Go or Kotlin a plus.
Experience with one or more scripting languages (Python, Node, Typescript)
Experience with Contact Center and Call Dialing solutions.
Experience with Jenkins, Sumo, New Relic.
Working knowledge of network and server security issues.
Familiarity with HIPAA Security and Privacy Laws.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
