Renewals Associate, Emerging Small Business

Airtable • Austin, TX • 1m ago

At Airtable, we are passionate about how our product democratizes software creation and empowers anyone to “create anything.” Just like Lego blocks, what our customers can build with Airtable is extremely expansive, and as such, our addressable market is essentially limitless. The demand for our product has outpaced the capacity of our Sales team, and we need to grow accordingly.

Like when building Legos, the key to success is building a solid foundation. At the foundation of Airtable’s success is the people. Culture is the bedrock of everything that we do here. We seek exceptional talent who are passionate about the work that they do and have the capacity to achieve their goals while uplifting and inspiring others along the way.

100,000+ organizations utilize (and love!) our product. Our success is tied to each customer realizing the value of Airtable in unique ways and their business objectives. Realizing that value can happen in many different ways and at different moments depending on the customer. The renewal serves as an important milestone for us to help each of our customers plan for the future in a specific way that will allow them to unlock the maximum potential of our product. Renewals are a key milestone in the customer journey, and we’re looking for an organized, detail-oriented individual who is excited to play a critical role in driving operational excellence behind the scenes.

This is a great opportunity for someone with experience in Sales Development, Business Operations, or Sales Support—who is eager to grow into the customer lifecycle side of SaaS.

What you'll do

Support the renewal process by preparing internal documentation, updating CRM records, and tracking key dates and milestones
Collaborate with Account Executives to ensure renewals are progressing on schedule and all necessary inputs are gathered
Assist in generating quotes, reviewing contracts, and coordinating internal approvals across Legal, Deal Desk, and Sales Ops
Maintain accurate and up-to-date reporting for upcoming renewals, including flagging key details for internal teams and reporting an accurate rolling 120-day forecast of renewals in your territory
Help streamline operational workflows and support process improvement initiatives on the Renewals team
Learn core renewal strategies, pricing mechanics, and customer engagement playbooks to build foundational knowledge

Who you are

1–2 years of experience in a Sales Development, Sales Operations, Customer Experience, or general business support role, preferably in a SaaS or B2B environment
Strong organizational skills and attention to detail. You’re comfortable working with spreadsheets, contracts, and tracking multiple timelines
Excellent written communication and a professional, proactive working style
A team player who thrives in collaborative environments and is eager to learn from others
Interest in building a career in customer success, renewals, or sales strategy
Comfort with ambiguity and excitement about working in a fast-paced, evolving company

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

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