Your Impact
We are looking for a mission-driven Product Manager to lead platform and shared services for the portfolio of SaaS solutions that serve our local government clients. This role combines the responsibilities of both Product Owner and Product Manager, offering full ownership of the product lifecycle—from strategy through delivery and ongoing iteration.
In this role, you’ll work across and with multiple vertical product teams to define, build, and scale shared services—such as identity and access management, notifications, data integrations, and more—that power a cohesive and unified platform experience for government employees and the communities they serve.
You will collaborate with engineering, design, and product leaders across our portfolio to build scalable, reusable capabilities that accelerate delivery, promote consistency, and unlock value for every product team and customer.
About CivicPlus
At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured.
What You’ll Do
As a Product Manager you will:
- Own the full product lifecycle: discovery, planning, development, launch, adoption, measurement and iteration.
- Define and communicate a clear product vision and strategy aligned with company, department and portfolio goals and customer needs.
- Build, prioritize and publish a product roadmap informed by user feedback, data insights, business needs and technical feasibility.
- Translate business and customer needs into detailed requirements, user stories and acceptance criteria.
- Collaborate with cross-functional teams to ensure high-quality, on-time delivery of product features.
- Define and track success metrics and use data to validate product decisions and drive continuous improvement.
- Partner with go-to-market teams to support successful launches, customer onboarding and adoption.
- Maintain strong relationships with internal and external stakeholders, communicating updates and gathering feedback regularly from cross-functional teams
- Analyze potential partner relationships and acquisition opportunities to grow the product line
What We’re Looking For
We know that excellent candidates come from diverse backgrounds. Even if you don’t meet 100% of the listed requirements, we encourage you to apply!
Preferred Qualifications:
- Bachelor’s degree in fields relating to business or marketing or comparable experience preferred
- 4-5 years of experience in Product Management, ideally with SaaS products
- Proven success owning a product roadmap and delivering value across the full lifecycle
- Experience with agile methodologies (Scrum or Kanban), and writing clear user stories
- Strong customer focus and experience conducting discovery interviews, testing hypotheses, and interpreting product usage data
- Excellent communication, collaboration, and stakeholder management skills
- Ability to balance strategic thinking with attention to execution details
- Technical fluency—comfortable working with engineers and understanding APIs, data models, and product architecture
- Experience using tools such as Jira, Confluence, Figma, Productboard, Pendo, or equivalent
Why CivicPlus?
This role offers:
- Lead Platform Innovation: Build core services like identity, notifications, and integrations that power a unified experience for government users.
- Own the Product Lifecycle: Drive strategy, roadmap, and execution with full autonomy across a portfolio of SaaS solutions.
- Collaborate for Impact: Partner with cross-functional teams to deliver scalable, reusable capabilities that accelerate product delivery and customer value.
Compensation and Benefits
- Estimated Salary Grade Range: $119,100 – $181,100
- The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and is based on a 40-hour work week.
- Benefits: Comprehensive health insurance, dental insurance, vision insurance, Flexible Time Off, 401(k) plan, and more.
Our Hiring Process
- Introductory call with Talent Acquisition
- Interview with the Hiring Manager
- Panel Interview with CivicPlus team members
- Interview Project Activity
- Offer
Note: The process may vary slightly depending on the role.
Additional Information
- CivicPlus is currently unable to provide visa sponsorship for this position now or in the future. Applicants must be authorized to work in the US.
- This position will remain open until August 25, 2025. We encourage you to apply as soon as possible, as applications will be reviewed on a rolling basis, and the posting may close earlier at the discretion of the Talent Acquisition team
Equal Opportunity Commitment
CivicPlus is proud to be an Equal Employment Opportunity employer. We celebrate and support diversity for the benefit of our employees, products, clients, and communities. Reasonable accommodations are available during the interview process.
