Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Payment Solutions Analyst
A Payment Solutions Analyst is responsible for investigating and resolving disputes related to financial transactions, ensuring compliance with company policies and industry regulations. This role involves analyzing data, communicating with stakeholders, and providing recommendations to prevent future disputes.
Key Responsibilities:
· Investigate and resolve disputes related to financial transactions.
· Analyze transaction data to identify patterns and root causes of disputes.
· Communicate with internal and external stakeholders to gather necessary information.
· Prepare detailed reports on dispute findings and resolutions.
· Collaborate with other departments to implement preventive measures.
· Ensure compliance with company policies and industry regulations.
· Maintain accurate records of all dispute cases and resolutions.
Qualifications:
· Bachelor’s degree in Finance, Business Administration, or a related field.
· Strong analytical and problem-solving skills.
· Excellent communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Proficiency in data analysis tools and software.
· Experience in dispute resolution or a related field is preferred.
Skills:
· Attention to detail and accuracy.
· Strong organizational skills.
· Ability to handle sensitive information with confidentiality.
· Proficiency in Microsoft Office Suite, especially Excel.
- Advanced English
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
