Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
*Resumes must be submitted in English.
At Genesys, we're redefining how companies connect with customers—blending empathy with AI innovation on a global scale. As a Talent Acquisition Partner in Brazil, you’ll go beyond transactional recruiting to drive strategic hiring outcomes. You’ll collaborate closely with business leaders, influence hiring decisions, and shape candidate experiences that reflect our commitment to excellence and inclusion. Joining Genesys means becoming part of a team focused on global growth, human connection, and industry leadership in Experience as a Service (XaaS).
Key Responsibilities
Utilize AI-powered recruiting tools such as Findem.AI to identify and engage talent in Brazil and global markets
Build and nurture diverse and inclusive talent pipelines across technical and non-technical roles
Develop personalized messaging strategies that attract top-tier professionals
Partner with hiring managers and HR Business Partners to understand team needs and craft effective hiring strategies
Ensure job postings are compelling, inclusive, and aligned with Genesys’ brand and hiring standards
Stay current on market trends, our product landscape, and business priorities to enhance recruiting effectiveness
Guide hiring teams on best practices related to interviewing, selection, and candidate engagement
Maintain accuracy and compliance in Workday ATS throughout the hiring process
Collaborate on employer branding initiatives, especially through social media and content engagement
Actively contribute to team projects that enhance recruitment innovation and operational excellence
Requirements
Strong communication skills in both Portuguese and English (Spanish is a plus)
Ability to work in a hybrid model (2–3 days per week onsite in São Paulo)
Minimum of 2 years of full-cycle recruiting or direct search experience, preferably in the tech sector
Proficiency in sourcing passive talent and understanding local market dynamics
Experience working with stakeholders across multiple countries and time zones
Proactive and strategic mindset with the ability to influence outcomes
Demonstrated ability to drive inclusion through recruiting practices
Experience using Workday or similar ATS platforms (Workday experience preferred)
Comfortable working in a high-paced, evolving SaaS environment
Strong social media presence and understanding of content engagement for recruitment
Awareness of Brazilian labor laws and hiring compliance standards
Preferred Qualifications
Prior experience recruiting in a global or matrixed organization
Experience sourcing for niche technical roles in Latin America
Familiarity with employer branding tools or recruitment marketing platforms
#LI-CP1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
