Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is currently seeking a highly skilled technical professional to lead our development and administration of our new ServiceNow Platform...
At Genesys, innovation starts with the systems that power us. We’re searching for a Software Engineer Expert, ServiceNow to take ownership of our new ServiceNow platform — designing and implementing advanced, secure, and efficient solutions that enable business transformation at a global scale.
Roles & Responsibilities
- Solid experience with applications in Service Now, such as: APM, SPM, sPM, ITAM, ITOM, ITSM, CSM or SecOps
- Experience with Service Now Implementation Projects
- Fluent or Advanced English is mandatory as the associate will work directly with a Global Team
- Proficiency with ServiceNow development, such as scripting, workflows, and integrations.
- Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions, for example: ServiceNow API’s, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
- Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)
- Ability to apply business concepts into a technical solution.
- Lead the design and architecture of ServiceNow solutions, including custom applications and integrations, that meet client needs and industry best practices.
- Developing, configuring, and if necessary, customizing the ServiceNow platform to fit business requirements.
- Collaborate closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs.
- Provide technical leadership and mentorship to development teams to ensure the successful execution of ServiceNow projects.
- Writing clean, efficient, and maintainable code requires expertise to achieve.
- Stay current with ServiceNow platform advancements and emerging trends to drive innovation.
- Perform assessments and evaluations of existing ServiceNow implementations, offering recommendations for improvements.
- Ensure the security, scalability, and maintainability of ServiceNow solutions.
- Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity.
- Debugging and fixing technical problems.
- Producing and running test cases to guarantee software quality.
- Oversee ServiceNow administration, planning, and maintenance.
Mandatory:
- Should have ServiceNow System Admin Certification or Application developer certification.
- ITIL 4 and/or ITIL v3 Certification in an intermediate or advanced level also would be considered a plus.
Desirable
- Any ServiceNow certified implementation specialist certification would be a plus.
- Experience in a Software companies’ domain.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
