Job Description:
Join Our Team at Gainsight
Who We Are
Gainsight is not just a software company – we’re the driving force behind the Customer Success movement. Our innovative platform helps businesses keep their customers happy and successful, fueling growth and loyalty. We proudly serve hundreds of companies worldwide and have earned our reputation as “The Customer Success Company.” Our people-first approach has even been recognized on the big stage – we clinched the #1 Best Place to Work on Glassdoor in 2023. Simply put, we believe businesses can win by putting people first, and we prove it every day.
Location: Remote
Compensation Range
The starting base salary range for this role is OTE: $116K -$135K USD annually. Actual compensation may vary based on factors such as skills, experience, and location. In addition to base pay, this role is eligible for an annual bonus and participation in Gainsight’s equity program.
Position Overview:
We’re seeking a strategic, experienced, and collaborative Senior Total Rewards Partner to join our HR team. This role is critical in shaping and leading total rewards strategies—particularly broad based compensation, equity programs, and benefits—that support our high-growth, tech-driven, and PE-backed environment. With a focus on India and the US, the ideal candidate will bring deep expertise in equity design, 409A compliance, board approvals, and pay structures that align with our global talent goals.
This position partners closely with HR, Finance, and leadership teams to design programs that attract, engage, and retain exceptional talent, while ensuring alignment with our global compensation philosophy and regulatory requirements.
Key Responsibilities:
Act as a strategic advisor on compensation and total rewards, including equity programs and incentive plans, ensuring alignment with business goals and regulatory compliance.
Provide input into total rewards strategies and lead initiatives related to program design, job architecture, and pay practices across global markets.
Develop and implement compensation structures, including salary bands and incentive programs, informed by market data and internal equity.
Lead the design and review of equity programs, including 409A valuations, and prepare materials for board-level approvals.
Partner with cross-functional teams to support annual compensation cycles, equity grants, and benefits renewals.
Conduct compensation analyses to ensure competitiveness and identify pay compression issues.
Deliver training and guidance to HRBPs and business leaders on compensation strategy, processes, and best practices.
Enable pay transparency through yearly review and board based compensation ranges
Stay current on trends, legal changes, and best practices in global rewards, especially in India and the US.
Collaborate with HR operations to enhance systems and processes supporting total rewards administration.
Create and maintain documentation for total rewards policies, procedures, and program governance.
Partner with Finance to support budgeting, forecasting, and reporting for compensation and benefits programs.
Required Qualifications:
10+ years of experience in HR, with at least 5 years in total rewards across India and the US.
3+ years of hands-on experience in designing and managing compensation programs in both markets, including equity plans and 409A valuations.
Strong understanding of job leveling, pay structures, and market benchmarking methodologies.
Experience working with tech or PE-backed organizations is highly desirable.
Comfort and availability to work EST hours with flexible overlap for collaboration with India teams.
HRIS proficiency and ability to leverage data for insights and decision-making.
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Job Description Summary
Why You Belong Here
You belong at Gainsight if you want your work to matter and your workplace to spark joy and growth. Here, you’ll have the freedom to innovate, the support to grow your career, and the chance to make a real impact on thousands of businesses and their customers. We welcome talented people from all backgrounds – whether you build products, close deals, delight clients, or drive strategy, you’ll find an open door and a community that has your back. If you’re ambitious, curious, and ready to bring your whole self to work, come make your mark with us. Let’s build something special together.
At Gainsight, we empower companies to deliver exceptional customer experiences and drive sustainable growth. Our suite of solutions helps businesses connect with their customers at every stage of their journey:
Customer Success (Gainsight CS) – Tools to help customer success teams drive retention, expand relationships, and turn customers into lifelong advocates.
Relationship Intelligence (Staircase AI, by Gainsight) – Insights that enable teams to proactively strengthen customer relationships and prevent churn.
Product Experience (Gainsight PX) – Solutions that help product teams improve onboarding, drive feature adoption, and create user experiences customers love.
Customer Communities – Dynamic spaces where customers can connect, collaborate, and find the resources they need to succeed.
Customer and Partner Education (Skilljar by Gainsight) – Scalable education platforms that help companies onboard, train, and engage their customers and partners.
At every step, we help businesses create deeper connections, deliver more value, and achieve greater growth.
Our Culture
Our culture is what truly sets us apart – we believe you can win in business by being human-first and never saying no to a moment of childlike joy. That means we put people at the heart of everything we do, treating each other with empathy, embracing diversity, and having fun along the way. Five core values guide us: Golden Rule (treat others as you want to be treated), Success for All (win together), Childlike Joy (bring your inner child to work), Shoshin (beginner’s mind, always learning), and Stay Thirsty (keep aiming higher). These values aren’t just posters on a wall – we live them daily, shaping how we build products, support our customers, and celebrate our wins. At Gainsight, we work hard, laugh a lot, and lift each other up every step of the way.
