Support Engineer

Instaleap LLC • são paulo, state of são paulo, brazil • 3d ago

OPS - Support · São Paulo · Hybrid

What would you do?

Solve technical doubts regarding the functioning of the services offered, both to internal and external customers, becoming an expert of these.
Cooperate and support their fellow Support in resolving the incidents they require.
Ensure compliance with the SLA for the resolution of cases established with clients.
Correctly identify the priorities of attention for the cases of Support taking into account the impact that this generates.
Seek to impact on your colleagues for the improvement of the Support service.
Identify, propose and lead improvements on the processes / automatisms that are carried out in the Support team.

🙌🏼 Your experience has been shaped by

+ 2 years in Support related positions.
Demonstrated interest in technical field and development/ automatization.
Ability to influence and built effective working relationships with all levels of the organization.
Experience working in agile environments.

🚀 Your SuperPowers

The primary language is Portuguese, but advanced conversational English and Spanish in an intermediate level is required for collaboration with LATAM Teams.
Intermediately SQL level.
Remote collaboration capabilities.
High skills in communicating complex technical issues to both technical and non-technical audiences.
Problem solving skills.
Knowledge of programming language desirable (no development experience).

🪄 What we bring to the table