Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Sales Admin role is integral to supporting executive leadership, the sub-regional sales team, and cross-functional departments. It ensures smooth operations, fosters efficiency, and plays a pivotal role in building a cohesive and value-driven workplace culture. This position requires a proactive mindset, exceptional organizational skills, and the ability to embody and promote Genesys' core values: Embrace Empathy, Fly in Formation, and Go Big.
Primary Responsibilities:
1. Executive Assistant to Sales VP and Directors
Calendar & Schedule Management: Plan, prioritize, and manage calendars, ensuring alignment with internal and external stakeholders.
Travel Coordination: Organize travel plans, including flights, accommodations, itineraries, transfers, and last-minute changes.
Communication & Correspondence: Draft, edit, and manage professional communication, acting as a point of contact for inquiries
Meeting Preparation: Prepare agendas, presentations, and materials for meetings, arrange in-person meetings, transfers, etc.
Confidentiality: Handle sensitive information with discretion and maintain a high level of professionalism.
2. Office administration (Support focused on the Sales team)
BCD Travel Administrator and travel emergencies
Provide administrative support to the sales team, ensuring efficient and effective operations.
Coordinate meetings, presentations, and communications between the sales team and clients.
3. Event Planning and Budget Management for Sales Team
Quarterly Business Reviews (QBRs): Plan and execute four QBRs annually, managing all logistics and budgets. (Allocate annual budget to plan ahead).
Sales Events: (1 per week approx.)
Organize CX Day, CX Workshop, etc.
Define and implement standard processes for these events, including:
Room reservations.
Merchandising and gift preparation.
Identifying participants.
Coordinating coffee breaks.
Executive Visits: Create and implement a standard process for executive visits
Agenda
Transportation
Reservations
4. HR, IT, and Facilities Support (Applicable for México, NOLA, SOLA)
HR Support: Assist with onboarding new hires and local HR tasks (Only NOLA and SOLA)
IT Support: Manage stock inventory (laptops, cellphones), prepare devices for new hires, and oversee IT services.
Facilities Support: Oversee office administration, including supplies, snacks, beverages, cleaning, and security. Act as the point of contact for service office administration.
5. Finance and Invoice Management (Mexico, SOLA, NOLA)
6. Purchasing process
6. General Problem-Solving and Relationship Management
Act as a liaison between executives, team members,
Proactively anticipate needs, troubleshoot administrative issues, and maintain smooth team communication.
7. Corporate Communication and Coordination
Serve as the primary point of contact for LATAM Leadership and Genesys Corporate Teams, including Facilities, Events, Diversity, Equity & Inclusion (DEI), Purchasing, and other departments.
Engage in high-level conversations with corporate teams to:
Aligning regional standards with global strategies.
Streamline processes and enhance collaboration between regions.
Support and contribute to global initiatives, ensuring regional execution is aligned with corporate goals.
Act as a bridge between regional and corporate teams, fostering effective communication and partnership.
Expectations for Role Execution
Ownership and Empower
Take full ownership of office administration, ensuring smooth daily operations without constant oversight.
Be empowered to make decisions regarding:
Office supply purchases within pre-defined budget limits.
Vendor selection for routine office or event needs.
Travel and event-related expenses within approved budgets.
Collaboration and Communication
Maintain consistent and clear communication with:
LATAM Leadership POC and U.S. corporate teams, ensuring alignment on initiatives and standards.
Internal teams, including HR, IT, and Facilities, to address cross-departmental needs efficiently.
Proactively anticipate and resolve challenges related to global collaboration, such as time zone differences or varying regional requirements.
Strategic Thinking and Problem-Solving
Serve as a trusted advisor to Sales Leadership, offering solutions that improve efficiency and productivity.
Anticipate potential obstacles and develop strategies to overcome them before they impact operations.
Cultural Leadership
Act as a Genesys Values Ambassador, modeling Embrace Empathy, Fly in Formation, and Go Big.
Promote a culture of inclusivity, collaboration, and open communication, ensuring team members feel supported and aligned with company goals.
Process Improvement and Documentation
Create Standard Operating Procedures (SOPs) for recurring events (e.g., Executive Visits, CX events), ensuring consistency and scalability.
Regularly review and refine processes to improve efficiency and align with corporate standards.
Global Alignment and High-Level Collaboration
Represent the LATAM region in high-level conversations with corporate stakeholders, ensuring regional needs are understood and incorporated into global strategies.
Stay informed about global initiatives, actively supporting their implementation at the regional level.
Key Performance Indicators (KPIs) and Metrics
Performance will be measured by the ability to meet deadlines, event success, stakeholder feedback, and smooth execution of administrative tasks.
Technology and Tools
Proficiency in tools such as, Microsoft Office is required to manage daily administrative tasks effectively.
Time Management and Multitasking
Strong time management and multitasking skills to prioritize tasks effectively in a dynamic environment with competing demands.
Decision-Making Autonomy and Accountability
While autonomy is granted for routine decisions, key decisions related to budget allocation, event scope, and vendor selection should align with executive leadership priorities.
Training and Development Opportunities
The Sales Admin will have access to ongoing training opportunities to enhance administrative skills, stay updated on company tools, and develop leadership competencies.
Scope of Support Across Regions
Support for LATAM is primary, but cross-regional support may be required depending on business needs, with coordination between LATAM.
Crisis Management or Unexpected Situations
Proactively manage unforeseen circumstances such as travel disruptions, last-minute meeting changes, and urgent requests from executives.
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If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
