Senior Director - IT Operations/Security

PagerDuty • San Francisco • 1d ago

PagerDuty is growing, and we are looking for an experienced Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and Enterprise Security) to lead our IT Operations at scale. In this role, you will architect, build, and support PagerDuty’s rapidly expanding SaaS/cloud-first information technology ecosystem—ensuring availability, reliability, and security for our global workforce. You will drive the adoption of enterprise employee-facing AI programs, champion IT security operations, and deliver an exceptional experience for all Dutonians. As a people-first leader, you will be responsible for developing, supporting, and inspiring your team.

**We are looking for candidates located in the San Francisco Area ONLY at this time.

KEY RESPONSIBILITIES:

Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale.
Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems.
Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization.
Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data.
Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement.
Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies.
Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded.
Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction.
Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations.
Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions.
Offer direction, guidance, and training to IT staff, including system engineers and help desk support, fostering a culture of learning and growth.
Champion a “customer zero” mindset by adopting and deploying PagerDuty’s own products internally, driving innovation and best practices.
Demonstrate strong emotional intelligence (EQ) as a leader—building trust, fostering collaboration, and supporting the professional development of your team.
Bring deep, practical experience in IT operations, infrastructure, enterprise AI, and security, with a proven track record of delivering results in complex, fast-paced environments.

BASIC QUALIFICATIONS:

8+ years of experience working in IT operations, overseeing large information technology projects.
6+ years of people management experience leading multiple technical teams, distributed across multiple geographies.
Proven experience in operating and managing security, automation technology, and automation programs.
Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems.
Experience with agile and scrum methodologies.

PREFERRED QUALIFICATIONS

Bachelor's degree in computer science (or a related field) or equivalent work experience.
Experience working within high-growth, cloud-first (AWS), B2B SaaS companies.
Excellent leadership, decision-making, and project management skills.
Excellent communication and influencing skills.
Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom.

The base salary range for this position is 180,000 - 304,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.