Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: (Junior) Solution Consultant, Pre-Sales
Department & Team:DACH Solutions Consulting Team
Location: Germany
Fixed-term contract
Do you have a passion for understanding customer needs and solving problems?
Are you interested in working in an evolving and innovative technical space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.
We look for early-career professionals with passion and curiosity, eager to learn and grow while finding creative ways to solve complex problems.
You will be an integral part of the pre-sales process, you will learn how to lead strategical and technical selection journey of our customers.
You will present our vision and run workshops with business users to uncover gaps and opportunities, define the projected benefits and present the outcomes to all stakeholders.
You will create and present solutions, tailored to individual and vertical specific requirementsto innovate the customers current or future ecosystem including Artificial Intelligence, CRM and/or BPM Systems or Cloud hyperscalers.
You will stay up to date on Genesys products and industry best practices that will allow you to continue to help our customers innovate and strengthen your role as trusted advisor
What do you need to be successful?
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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