Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Do you want to be part of a global company that is a recognized leader in the customer experience space? Do you enjoy complex sales engagements, hunting for new wins and working with market leading solutions? Are you open-minded for new sales strategies and willing to learn in a strong Sales team with an experienced Sales Coach?
If you said yes, then we would love to hear from you.
Genesys is hiring Enterprise Sales professionals in Germany. Our Account Executives are key drivers of growth and success at Genesys, responsible for managing and expanding sales opportunities across a various industries and customer segments.
Role Overview
Drive revenue growth and secure new business. Manage the sales cycle from lead generation to post-sales support.
As an Account Executive you will drive growth by identifying and acquiring new customers. You will take full ownership of prospecting, qualifying, and closing new business opportunities, working with cutting-edge CX solutions. Collaborating with your sales team and coach, you will develop consultative selling skills and contribute directly to the company's success by expanding Genesys’ footprint.
Key Responsibilities
- Actively hunt and secure new logos across diverse industry sectors
- Build and nurture strong relationships with prospective clients to understand their business needs
- Lead complex, consultative sales cycles with a focus on customer experience technology
- Develop account and opportunity plans leveraging MEDDPICC or similar methodologies
- Generate a robust sales pipeline through consistent outbound prospecting and outreach
- Coordinate with internal teams (Professional Services, Customer Success, Technical Account Management, Renewals) to ensure smooth transition and customer onboarding
- Take ownership of sales targets and consistently achieve or exceed quota
Qualifications
- University degree in Computer Science, Business Administration, or related field, or equivalent professional experience.
- Success in selling Cloud/Digital products.
- 5+ years experience in selling complex SaaS solutions (Customer Engagement (CX) experience is not a necessity but is considered valuable).
- Experience with MEDDPICC.
- Strong business acumen, communication, negotiation, and collaboration skills.
- Proven sales record.
- Experience within AWS, Salesforce, and ServiceNow ecosystems are advantageous.
- Proactive, collaborative, and able to perform well under pressure.
- Confident presentation and communication skills.
- Fluent German and English.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
