Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Computational Linguist
Department & Team: Conversational AI, Language Engineering
Location: Hyderabad, India (flex)
About the Conversational AI Team
At Genesys, we believe that exceptional customer experiences are built on the foundation of intelligent, empathetic technology. Our Conversational AI team is at the forefront of this revolution, developing cutting-edge language technologies that power millions of customer interactions daily. They span detecting intents and entities, finding information and answering questions, summarizing, and naturally guiding conversations, all across a wide range of languages and channels.
About the Role
We are seeking a Computational Linguist to join our Conversational AI team. You will design and execute research methods and tooling that evaluate and enhance our AI capabilities in Speech & Natural Language Processing across chatbots, voice bots, knowledge systems, and agent assistive technologies. This role combines deep expertise in linguistic analysis with practical application to AI/ML systems spanning multiple languages. Your work will directly impact how we develop, assess, and optimize our conversational AI products and services.
This is an exciting opportunity to shape world-class language-driven products and drive improvements in how we measure and deliver conversational AI success across diverse linguistic contexts.
Key Responsibilities
Design, develop, and maintain comprehensive evaluation tooling while translating project goals into concrete execution plans—including data requirements and curation, evaluation methodologies, benchmarking frameworks, and automated testing pipelines to support model assessment workflows
Collaborate effectively with feature teams to understand evaluation requirements, align on priorities, and build sustainable AI assessment capabilities that enable and empower feature teams for continuous improvement
Foster respectful professional relationships, be a thoughtful steward of organizational resources, and maintain strict adherence to data ethics, security, and privacy standards
Required Qualifications
Bachelor’s degree in Computational Linguistics, Human Language Technology, Data Science, Computer Science, or related field
Proficiency in Python (pandas, NumPy, scikit-learn) for data manipulation, analysis, and evaluation tooling.
Preferred Background
Master’s or advanced degree in Computational Linguistics, Human Language Technology, Data Science, Computer Science, or related field
Familiarity with conversational AI applications such as chatbots, virtual agents, knowledge search, summarization, or human-assistive copilots
Knowledge of additional high-demand commercial languages (e.g., Spanish, French, German, Portuguese, Dutch, Italian, Japanese, Chinese, Korean, Arabic)
Experience working in Agile environments and proficiency with collaboration tools (e.g., Jira, Confluence, GitHub)
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
