Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Sr. Manager – Global Expense Management, Finance Shared Services
Location: Manila, Philippines
Position Summary:
Reporting to the Finance Shared Services Leader, the Sr. Manager is responsible in providing active leadership for the day-to-day operations of the Global Expense Management team. This role will actively participate in shaping and executing the shared service center vision, strategy, and priorities, projects, initiatives, and operations.
- Team Leadership & Development
- Lead and supervise daily operations of the GEM Shared Services team.
- Provide leadership, training, mentoring, and career development support.
- Recruit, retain, and develop talent aligned with business needs and individual goals.
- Foster an inclusive and collaborative team environment.
- Lead with empathy, promoting inclusion for all.
- Process Excellence & Standardization
- Develop and implement global standardization across end-to-end GEM processes.
- Drive automation and efficiency improvements, sponsoring related initiatives.
- Maintain accurate and timely SOPs and workflow documentation applicable for current and future operations.
- Ensure alignment and collaboration across FSSC teams and support the FSSC framework.
- Stakeholder Engagement & Collaboration
- Serve as the go-to expert for executing approved guidelines and policies across GEM, Procurement, and other functions.
- Work closely with Procurement, Treasury, HR, Record to Insight, and other process owners to define guardrails, process matrices, and reconciliations.
- Build strong internal and external stakeholder partnerships and support dispute resolution and root cause analysis.
- Performance & Change Management
- Deliver agreed KPIs and follow through on strategic actions for process improvements.
- Lead effective change management and coordinate with business leaders on key finance projects and global initiatives.
- Deliver Business Review sessions with key stakeholders.
- Drive the success of designated FSSC initiatives and other global projects.
- Compliance & Audit
- Ensure SOX and other control executions are in place for accurate processing of invoices, payments, travel and expense reimbursements, and liquidations.
- Collaborate with Internal Audit and support both internal and external audits.
- Maintain quality assurance and compliance across all GEM processes.
- Other Responsibilities
- Perform other duties as assigned.
Requirements:
- BS Accountancy, CPA required
- Experience in Account Payable, Travel and Expense, General Ledger and Account Reconciliation required
- Minimum of 10 years prior relevant experience with 7 years in team leadership
- BPO/SSC work experience required.
- Ability to work and deliver within tight deadlines, with willingness to work extended hours.
- Strong problem-solving abilities to address and resolve operational issues.
- Familiarity with ERP systems and data analytics platforms, preferably Workday Financials
- Excellent written and verbal communication skills.
- Strong stakeholder management skills.
- Flexibility to adapt to changing business needs and environment
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
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