Join Airtable as a Senior Developer Support Engineer and play a pivotal role in empowering our developer community and enterprise customers. You’ll tackle technically complex cases, serve as a technical escalation point, and drive improvements to our support tooling and documentation. This is a unique opportunity to make a direct impact on customer experience, developer productivity, and the evolution of our platform.
What you'll do
- Resolve technically complex developer support cases related to APIs, integrations, and enterprise configurations, consistently meeting or exceeding 35 case solves per week
- Deliver clear, actionable, and empathetic guidance to achieve and sustain a 4.7+ CSAT score on developer-level support cases
- Act as a technical escalation point for teammates and collaborate cross-functionally with Product and Engineering
- Lead or contribute to 1-2 key initiatives to enhance debugging tools, automate case triage, and improve API/SSO/SCIM logging observability
- Identify and drive improvements to support processes, documentation, and internal tooling
- Troubleshoot and resolve issues involving REST APIs, OAuth, SAML/SSO, SCIM, and enterprise SaaS workflows (provisioning, permissions, governance, security)
- Communicate complex technical concepts clearly to both technical and non-technical audiences
Who you are
- 3+ years in developer or technical support roles with deep experience in APIs, integrations, SAML/SSO, and SCIM
- Strong JavaScript and scripting skills for troubleshooting and solutioning
- Proven track record supporting large-scale SaaS platforms and troubleshooting complex enterprise workflows
- Demonstrated ability to diagnose ambiguous issues and propose scalable solutions
- Clear, empathetic communicator with a history of high CSAT and customer focus
- Experienced in partnering with Product/Engineering and managing technical escalations
- Familiarity with Python, TypeScript, or SQL for debugging and data analysis
- Experience building internal scripts, bots, or tools to automate and streamline support workflows
- Comfort using AI-assisted troubleshooting, summarization, or knowledge generation tools
- Exposure to advanced identity management systems (Okta, Azure AD, LDAP)
- Experience contributing to developer forums, writing technical blogs, or hosting webinars
- Proven ability to lead cross-functional initiatives that improve support operations or influence product direction
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.
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If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Formand let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
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