Your Role
As a Forward-Deployed Customer Engineer (FDCE), you embed with strategic customers from day one, translating their business processes into Agentic AI Skills & Actions, and shepherding each deployment from proof-of-concept to enterprise-wide scale. Part solutions architect, part product manager, and part change-management champion, you own the technical success of your customer’s AI agent fleet.
Our values mirror those of top forward-deployed organizations: Customer First, Relentless Momentum, Extreme Ownership, and One Team. We ship, learn, and iterate—fast.
What You’ll Do
- Lead pilots end-to-end: Scope success criteria, configure sandbox environments, and iterate rapidly to hit ROI targets in ≤ 90 days.
- Design agent workflows: Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework.
- Build secure integrations: Stand up data connectors and authentication flows (OAuth 2.0, SCIM, SAML) that give agents real-time context while meeting SOC 2 & HIPAA controls.
- Operationalize at scale: Containerize and deploy agents on Kubernetes or customer VPCs; set up monitoring, A/B evaluation, and guardrails for hallucination and PII leakage.
- Drive feedback loops: Surface customer insights to Product & Research; influence roadmap priorities around tooling, guardrails, and vertical templates.
- Enable self-sufficiency: Deliver workshops, runbooks, and best-practice playbooks so clients can extend and govern agents post-go-live.
About You
- 4+ years in forward-deployed engineering, solutions architecture, or technical consulting for SaaS/AI products.
- Proficiency in Python, Go, JS/TS plus hands-on experience with LLM frameworks (LangChain, RAG, vector search).
- Cloud-native skills across AWS/GCP/Azure; comfortable with Docker, Helm, Terraform.
- Strong communicator who can whiteboard with engineers at 10 AM and brief the C-suite at 4 PM.
- Thrive in ambiguity; bias for action and a “customer-in-control” mindset.
- Telephony stack knowledge (WebRTC, SIP, Twilio).
- Experience deploying chatbots or voice bots at >10K daily conversations.
- Contributions to open-source AI agent frameworks.
