PagerDuty is actively seeking a Director of Software Engineering - Growth + Insights to lead a team of passionate engineers, where you will have the opportunity to shape and scale the culture as PagerDuty continues its growth. This is an exciting opportunity to lead the engineering teams powering PagerDuty’s commercial growth, building and iterating on customer-facing services that drive adoption, expansion, and lasting value.
This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!
Key Responsibilities:
- Define and execute a technical strategy aligned to PagerDuty’s commercial priorities, ensuring seamless customer experiences that support adoption, expansion, and retention.
- Work closely with product and go-to-market leaders to deliver features that unlock new revenue, streamline onboarding, and expand customer value.
- Work closely with product and go-to-market leaders to deliver features that unlock new revenue, streamline onboarding, and expand customer value.
- Build, mentor and retain high-performing engineering teams, while fostering a culture of innovation, collaboration, and excellence
- Foster a strong product and engineering partnership by establishing shared goals, clear communication, and a culture of mutual trust and respect
- Own the stability and scalability of production systems critical to customer growth and commercial performance.
Basic Qualifications:
- 10+ years of engineering experience with 5+ years in senior engineering leadership roles at scale (Director+) in growth teams
- Proven success building and scaling SaaS platforms that drive commercial adoption (enterprise scale).
- Proven success leading and scaling distributed engineering teams, including recruiting, mentoring, and developing high-performing talent
- Demonstrate ability to balance short-term delivery with long-term investmentsthat support revenue growth and product innovation.
- Strong executive presence with proven ability to:
- Partner across sales, marketing, and product to drive commercial success.
- Translate business needs into scalable engineering solutions.
- Deliver measurable outcomes with urgency in a high-growth environment.
Preferred Qualifications:
- Background in commercial SaaS, product-led growth, or customer-facing systems.
- Direct experience owning production systems tied to customer onboarding, growth, or billing.
- Innovative thinker, get stuff done attitude, be a positive disruptive force for change
- Bachelor’s Degree in Computer Science, Engineering, or a related field
The base salary range for this position is 212,000 - 356,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.
Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.
