Principal Product Manager

PagerDuty • Toronto • 1d ago

Principal Product Manager, Incident Management

*For this role, we are only considering candidates currently based in Toronto, San Francisco, or Atlanta at this time.

PagerDuty is seeking a Principal Product Manager to lead two critical product areas within our Incident Management business: the core incidents experience and the real-time Chat Experience. In this role, you will define how responders engage with urgent work across modern collaboration tools and intelligent systems of action. The stakes are high. Our customers handle billions of critical events each year, and the world increasingly expects always-on digital operations. You will help shift how incident response happens, moving from manual, reactive workflows to streamlined, AI-augmented resolution. This is an exciting opportunity as you will own the vision and execution for PagerDuty’s collaboration surfaces and play a central role in the evolution of PagerDuty AI Agents. You will partner closely with engineering, design, and our AI-first organization to deliver experiences that combine the best of human intuition with the speed and scale of automation. This is not about building incrementally better tools. It is about defining the future of intelligent incident management. The ideal candidate will have a strong Product Management background and be excited to shape the next generation of hybrid human-plus-agent operations.

This role is expected to come into our Toronto office 1 day per month so you can thrive in your new role and fully embrace being a Dutonian.

Key Responsibilities

Lead the vision, strategy, and roadmap for the core incidents experience at the heart of PagerDuty’s Incident Management product
Own the Chat Experience, delivering intelligent, high-impact workflows across Slack, Microsoft Teams, and future collaboration surfaces
Partner with our AI-first organization to help define and ship PagerDuty AI Agents that support and accelerate incident response
Drive adoption of proactive, context-rich, and automated workflows that improve resolution speed and reduce toil
Collaborate with design, engineering, and go-to-market teams to turn customer pain points into elegant, intuitive solutions
Define and measure success through adoption, customer satisfaction, and cross-platform experience quality

Basic Qualifications

5 or more years of product management experience in SaaS, enterprise software, or developer tools
Proven experience building and launching Slack apps with interactive workflows and UI
Strong understanding of incident response and DevOps workflows
Demonstrated ability to lead high-impact product initiatives across multiple surfaces
Excellent collaboration and communication skills across technical and non-technical teams
Bachelor’s degree from a four-year accredited college or university

Preferred Qualifications

Experience with Microsoft Teams apps or integrations
Familiarity with AI or AI Agent technologies, including generative or assistive use cases
Strong product instincts and a design-forward approach to crafting polished, high-leverage experiences
Ability to align stakeholders and drive decision-making across cross-functional teams

The base salary range for this position is 156,000 - 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

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