Company Description
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
The Principal, Strategy – Senior Director is a senior leader within Freshworks’ global Strategy team, responsible for shaping and driving the company’s most important strategic priorities. Reporting directly to the VP of Strategy, this leader will partner with the CEO, CFO, Sales Leaders, and other members of the Executive Leadership Team on projects that help define Freshworks’ future.
This role offers a consulting-like environment with the pace of a SaaS company: combining structured problem solving with hands-on execution, and moving seamlessly from board-level strategy design to operational delivery. The Principal will lead a small, high-impact team in India and work closely with the Strategy team in the United States and stakeholders globally.
Key Responsibilities
Tackle Freshworks’ hardest problems by leading strategic projects that address company-defining priorities.
Engage directly with senior executives, serving as a trusted thought partner to the VP of Strategy and the Executive Leadership Team.
Lead and grow a high-impact team in India, developing talent and building a culture of analytical rigor, speed, and results.
Collaborate seamlessly across geographies, working closely with colleagues in the U.S. headquarters and global functions to ensure alignment and impact.
Develop board-level and investor-facing materials, as well as internal strategy communications that shape Freshworks’ narrative.
Perform market, competitive, and financial analysis — from business cases and scenario models to investment evaluations.
Translate strategic priorities into execution, ensuring initiatives are clearly scoped, milestones are tracked, and outcomes are delivered.
Represent the Strategy function in India, fostering cross-functional partnerships and ensuring high visibility across the organization.
Qualifications
Bachelor’s degree required; MBA strongly preferred.
18 - 20 years of professional experience in strategy, management consulting, or corporate strategy/operations leadership roles.
Deep analytical skills and data analysis skills
Ability to translate data into actionable insights that affect change in the business
Proven ability to engage and influence executive leadership, shaping decisions at the CEO/CFO level.
Strong financial modeling and business case development capabilities.
Familiarity with SaaS business models and technology markets.
Ability to thrive in dynamic, fast-paced environments, shifting fluidly between high-level strategy and hands-on execution.
Exceptional communication, problem-solving, and stakeholder management skills.
Experience building and leading small teams, with a demonstrated ability to recruit, mentor, and scale talent.
Additional Information
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer environment for employees and the business.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
