Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Deal Desk Manager
At Genesys, we are transforming how companies engage with their customers through empathy, AI innovation, and global impact.
As a Senior Deal Desk Manager, you will partner closely with Sales Leadership and regional Sales teams to shape the commercial success of Genesys across Australia and the broader Asia-Pacific region when required.
This role plays a pivotal part in driving revenue growth and financial excellence by providing expert guidance on deal pricing, structure, and contractual terms. You will influence how strategic deals are built, negotiated, and executed while ensuring alignment with Genesys’ financial and strategic objectives.
Joining Genesys means becoming part of a global team that embraces empathy, flies in formation, and goes big to redefine customer experience.
What You’ll Do
Partner with Sales Leadership, account teams, and cross-functional stakeholders to develop commercial strategies and deal structures that drive profitable growth.
Review and approve deal terms in Salesforce (SFDC) ensuring accurate documentation in quotes and contracts.
Lead exception approvals in collaboration with members of the Genesys Leadership Team (GLT) and other relevant stakeholders.
Oversee the end-to-end negotiation process, acting as the primary liaison between Sales, Legal, and the customer to ensure smooth and compliant contract execution.
Negotiate commercial and contractual elements with customers, ensuring alignment with company standards and business goals.
Support and enhance pricing and margin analysis tools developed by partner teams.
Maintain strong market awareness and customer insight to influence and evolve commercial frameworks.
Collaborate with Sales Operations, Revenue and Billing Operations, Customer Success Operations, Legal, Pricing, and Product Management to advance quote-to-cash and price realisation initiatives.
Contribute to ongoing transformation initiatives aimed at improving Deal Desk efficiency, governance, and collaboration.
What We’re Looking For
Bachelor’s degree in Business, Finance, or a related field.
Minimum of 4 years of experience in a SaaS or technology environment, ideally within Sales Finance, Revenue Accounting, or a Deal Desk function (minimum 2 years in a Deal Desk role).
Proven knowledge of software pricing, discounting, value positioning, and revenue recognition principles.
Strong analytical and financial modelling skills with high attention to detail.
Proficiency in Salesforce and Microsoft Office (Excel, PowerPoint, Word).
Demonstrated ability to manage complex, high-value transactions under pressure while maintaining quality and compliance.
Strong communication and stakeholder management skills, with experience influencing senior business leaders.
Collaborative and self-motivated professional who thrives in cross-functional environments and can operate independently when required.
Energetic, empathetic, and commercially astute, with a focus on achieving successful outcomes for both Genesys and our customers.
Please note: Genesys will not accept resumes from agencies for this role.
To be eligible to apply for this role you must have work rights in Australia.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
