Description
Zylo is the enterprise leader in SaaS Management, enabling companies to discover, manage, and optimize their SaaS applications. Zylo helps companies reduce costs and minimize risk by centralizing SaaS inventory, license, and renewal management. Trusted by industry leaders, Zylo’s AI-powered platform provides unmatched visibility into SaaS usage and spend. Powered by the industry’s most intelligent discovery engine, Zylo continuously uncovers hidden SaaS applications, giving companies greater control over their SaaS portfolio. With more than 30 million SaaS licenses and $34 billion in SaaS spend under management, Zylo delivers the deepest insights, backed by more data than any other provider.
Overview
Reporting to the Product Operations Manager, our Technical Writer will own and transform our customer-facing knowledge base, leveraging AI tools to work at scale while establishing the governance and quality standards that enable cross-functional teams to contribute effectively.
What you will do
- Own knowledge base quality, consistency, and governance by establishing content standards, review processes, and editorial decisions about what gets published
- Leverage AI tools extensively for content creation, optimization, and maintenance to work at scale, while continuously evaluating new tools to increase efficiency
- Proactively monitor and improve content accuracy through regular audits, AI Q&A tool management, and tracking integration partner changes (partnering with Engineering to establish monitoring systems as needed)
- Own public-facing changelog and release communications, partnering with Product Managers to create client-facing documentation
- Collaborate cross-functionally with Support, Marketing, and Customer Success to identify documentation gaps, establish brand guidelines, and coordinate content initiatives while maintaining quality standards
Requirements
What you need
- 3-5+ years of technical writing experience, preferably in SaaS or B2B software environments
- Demonstrated fluency with AI tools like ChatGPT or Claude—you've used them extensively in your work and can show examples of how they've transformed your workflow and output
- Strong problem-solving abilities with high autonomy—you identify and address issues proactively without waiting for direction
- Experience establishing content governance and standards from the ground up
- Track record of building effective documentation systems, with examples of approaches and processes you can adapt to our needs
- Ability to understand technical concepts and translate them effectively for various audiences
- Excellent judgment regarding content quality, brand consistency, and client needs, with comfort making decisions without extensive approval chains
Nice to have
- Experience with API documentation and monitoring integration changes
- Familiarity with knowledge management platforms like Guru, Notion, Zendesk, or similar tools
- Background working cross-functionally in product-led organizations
- Experience with screenshot tools like Scribe or Snagit
- Examples of documentation systems or processes you've built from scratch
At Zylo, we’re committed to Growing Stronger Together by fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse customer base. If you meet the essential qualifications, we encourage you to apply and join us on this journey. Still growing in your career? Connect with our talent community—we’re always looking for future Zylos who share our passion for continuous learning.
