About the Role:
We are seeking an enthusiastic and customer-focused Associate Helpdesk Engineer to join our global IT Helpdesk team. This is an excellent opportunity for recent graduates or early-career professionals to launch their IT career in a dynamic, international environment. You'll be part of a global team supporting Wrike employees worldwide, gaining hands-on experience with enterprise IT systems and processes.
Your Impact:
- Serve as the first point of contact for IT support requests via our ticketing system, providing friendly and effective technical assistance to employees
- Troubleshoot and resolve hardware, software, and basic network issues for MacOS and Windows devices
- Support employee onboarding and offboarding processes, including hardware provisioning, account setup, and equipment returns
- Assist with device enrollment and basic management using MDM platforms (Jamf for Mac, Microsoft Intune for Windows)
- Maintain accurate IT asset inventory
- Provide basic AV support for Zoom rooms and video conferencing, ensuring smooth operation for meetings and events
- Collaborate with global team members to resolve technical challenges
Your Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
- Understanding of basic concepts (TCP/IP, DNS, DHCP)
- Basic understanding of Windows and MacOS operating systems
- Strong problem-solving abilities and analytical thinking
- Excellent communication skills in English (written and verbal)
- Customer service mindset with patience and empathy
- Ability to work effectively in a team environment
- Eagerness to learn new technologies and IT best practices
- Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.
Standout Qualities:
- Bachelor's degree in Computer Science, Information Technology, or related field (recent graduates welcome!)
- Understanding of basic concepts (TCP/IP, DNS, DHCP)
- Basic understanding of Windows and MacOS operating systems
- Strong problem-solving abilities and analytical thinking
- Excellent communication skills in English (written and verbal)
- Customer service mindset with patience and empathy
- Ability to work effectively in a team environment
- Eagerness to learn new technologies and IT best practices
- Strong organizational skills and attention to detail and the ability to prioritize tasks effectively.
Nice to have:
- Basic knowledge of Office 365 or Google Workspace
- Familiarity with ticketing systems
- Previous internship or part-time experience in IT support
Team Dynamics:
We are a global IT Helpdesk team of six, distributed across multiple locations, responsible for delivering reliable, high-quality IT support for over 1000 Wrike employees. As an in-office team member based in Bengaluru, you’ll become a critical part of our worldwide IT operations—supporting a broad set of devices and services, collaborating on automation projects with IT Operations, and working closely with local HR and Workplace Ops to ensure a seamless office and remote user experience.
Our Work Style:
- MacOS and Windows device management
- Jamf and Microsoft Endpoint Manager (Intune)
- Okta for identity and access management
- Office 365 and Google Workspace
- Zoom and modern AV equipment
- IT service management tools
Why This Role Is Perfect For New Graduates:
- Core training program to get you up to speed
- Mentorship from experienced IT professionals
- Exposure to enterprise-level IT infrastructure and best practices
- Career progression path within our IT organization
- Opportunity to work with cutting-edge technologies
- Global team collaboration experience
- Focus on continuous learning and professional development
What’s Next?
- Recruiter Screening
- HM Review
- Technical Interview (90 mins)
- Cultural Interview (75 mins)
- Final Interview (60 mins) face-to-face
Why Join Wrike?
- 10 days of National and Festival Holidays per year (eight fixed, two flexible)
- 18 days of paid vacation per year
- 14 days of sick leave with a medical certificate per year
- 5 uncertified sick days per year
- Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000. Free health checkup for employees
- Personal Accident Insurance: Rs 50,00,000
- Term Life Insurance: Rs 50,00,000
- Up to 26 weeks of paid maternity leave for the first two children
- 4 weeks of paid parental leave
- 2 days off for volunteering with nonprofit charities
- Broadband/Internet Reimbursement: INR 1500 per month
- Full-stocked pantry and complimentary lunch
Your recruitment buddy will be Nandini Singh, Sourcing Recruiter.
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