Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Lead GRC Technologist (SaaS -Technical Compliance & Automation)
Location: Budapest / Remote Hungary
At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?
About Genesys
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. With a strong track record of innovation and a never-ending desire to be first, Genesys is named as a leader in The 2023 Gartner® Magic Quadrant™ for CCaaS.
About the Role
As the Lead GRC Technologist, you will be a key person responsible for integrating governance, risk, and compliance processes with cutting-edge technical automation in a SaaS environment.
You’ll act as the bridge between security engineering, DevOps, and legal / privacy teams, ensuring that governance controls and risk management practices are seamlessly embedded into the company’s cloud platforms, infrastructure, and CI/CD workflows.
This role suits a technically strong GRC professional who thrives in cloud-native ecosystems and can drive continuous compliance through automation.
Major Responsibilities/Activities
Key Responsibilities
Governance, Risk & Compliance
Own the GRC roadmap for SaaS operations, aligning with frameworks and standards and regulatory requirements like SOC 2, ISO 27001, ISO 42001, NIST CSF, HIPAA, HITRUST, ENS, HDS, GDPR etc.
Collaborate with Legal, Privacy, and Security Engineering to ensure controls support regulatory, contractual, and data privacy requirements.
Technical Compliance & Automation
Lead the automation of evidence collection, control testing, and compliance monitoring using ITSM, JIRA and GRC tools.
Risk Management
Audit & Assurance
Serve as the technical SME for external audits and certification processes (SOC 2, ISO 27001, PCI-DSS, HIPAA, HDS, ENS, ISO 42001 etc.).
Qualifications
Education & Experience
8–12 years of experience in information security, GRC, or cloud compliance, with at least 4 years focused on SaaS environments.
Certifications (Preferred)
Technical Expertise
Soft Skills
Why This Role Matters
In a fast-scaling SaaS environment, compliance is not just a checkbox—it’s a differentiator.
The Lead GRC Technologist ensures our customers, auditors, and partners trust that compliance is embedded in our DNA—secure, compliant automated, and scalable.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
