Why This Job is Featured on The SaaS Jobs
Genesys operates a large-scale cloud SaaS platform in the customer experience category, where reliability and release confidence are directly tied to customer retention and trust. Featuring a Software Engineer in Test role here highlights how quality engineering functions as product infrastructure in mature SaaS: automation, CI/CD integration, and cross-team validation become core mechanisms for shipping changes safely across a broad surface area.
For a SaaS career, this position builds durable leverage in modern delivery practices—treating test suites as software, aligning with agile development cycles, and using tooling such as GitHub and Jira as part of everyday execution. Experience with Selenium and Java in an environment emphasizing end-to-end automation transfers well across SaaS companies that run frequent deployments and need consistent regression protection as feature sets expand.
This role tends to suit engineers who prefer hands-on development work within QA, enjoy diagnosing failures across layers, and want to influence engineering outcomes through measurable quality signals. It also fits someone comfortable collaborating with developers and program counterparts, and interested in strengthening automated coverage rather than focusing on manual test cycles.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
QA at Genesys is strongly connected with wall-to-wall CI/CD and test automation, and this is a fact not a promise. We believe in the total test automation over the endless manual regression cycles, the right tools and integration over the fragmented processes and the fly in formation collaboration over the separated silos.
As a Software Developer in Test, you will join to team Digital, where you will have the opportunity to collaborative global team of like-minded people who thrive on technical problem-solving and relish design challenges. Working in an agile team environment, with capabilities to deliver full landscape of testing.
The team is looking for an enthusiastic Software Test Engineer, who will be a key participant in creating a Quality First culture, develop, troubleshoot, test and debug software components and test automation projects of moderate scope and complexity. The role shares responsibility for planning and implementation with team members and assumes increasing responsibility as a solid technical contributor in a group; applies understanding of how test automation projects get developed, utilized, and maintained, how projects are planned and executed, and how systems engineering is done. The role may work on technical solutions in a particular area of specialty.
Minimum qualifications:
3+ years of hands-on developing and executing automated testing scripts by Selenium WebDriver with Java
3+ years of experience in QA in an agile software organization
Knowledge of professional software engineering practices & best practices for the full software development life cycle
Experience with GitHub and Jira
Preferred qualifications:
Experience in Java and/or Typescript programming, SQL databases, and scripting languages
Experience with cloud technology (AWS)
What you will do:
As a SDET, you will work with the development and program management teams to define, develop, and execute test cases that will allow us to perform validation targeting the hardening of our software and its components
Ensure the overall software functionality remains intact with the implementation of new features
Represent quality aspect with strong quality mindset
Mentor others on best practices for test automation, CI/CD
What do we offer?
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1
The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup company
Keep you in the loop: complete support and transparency from our global and local leaders
An A-team: talented and experienced professionals you can grow professionally with and an open & inclusive community
Career development: we will support your professional growth because your goals matter to us
Flexibility: office, remote or hybrid? Choose what you need to be at your best every day
Empathy: your well-being is our priority. You will have extra days off in August and extra time off to volunteer to help a cause close to your heart
#LI-MC1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
