Why This Job is Featured on The SaaS Jobs
Why this Role is Featured on The SaaS Jobs
This senior backend role sits inside a cloud contact centre platform, a mature SaaS category where reliability, latency, and multi-tenant scale directly shape customer experience. Work in “experience orchestration” and automation tends to involve high-throughput eventing, API design, and service boundaries that must hold up under real enterprise usage, making it a strong example of modern cloud SaaS engineering rather than greenfield experimentation.
From a SaaS career perspective, the position offers sustained exposure to the mechanics that repeat across successful subscription products: evolving distributed systems without breaking customers, building observable services that support on-call realities, and shipping changes through disciplined CI/CD. The combination of Java, AWS, microservices, and end-to-end feature ownership maps cleanly to backend leadership tracks across B2B SaaS, including platform, infrastructure-adjacent product teams, and reliability-focused engineering paths.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Backend Software Engineer
Team & Department: Work Automation, Digital CX R&D Group
Reporting to: Edel Kelly
Location: Budapest, Hungary
About Genesys
Great customer experiences start with Genesys. Through our market-leading cloud contact centre platform, Genesys Cloud CX, we unify customer and agent experiences across voice, email, chat, and social channels—at global scale.
At Genesys, we foster a culture that is creative, collaborative, and innovative. We value diversity and inclusion, and we believe the best products are built by teams where every contribution is respected and celebrated.
The Role
As a Senior Full Stack Software Engineer on the Work Automation team, you will play a key role in designing and delivering high-quality, scalable software that powers core product capabilities across our roadmap. You’ll work in an agile, highly collaborative environment and take ownership of features from design through to production and beyond.
Our teams are truly full stack, delivering capabilities across frontend, backend, eventing, and storage layers. We build cloud-native, microservices-based solutions designed for scale, reliability, and security. As a senior engineer, you will help shape technical direction, influence design decisions, and raise the overall quality bar within the team.
Genesys Software Engineers think deeply about performance, scalability, security, and usability. We primarily develop in Java and Python, and build on a broad range of AWS cloud technologies.
Key Responsibilities
Design, develop, and maintain high-quality, efficient, and testable software across the full technology stack.
Own features end to end, delivering through the full lifecycle: design, implementation, testing, deployment, and ongoing maintenance.
Contribute to and influence the overall system architecture and the wider product ecosystem.
Participate actively in code and design reviews, promoting best practices and high engineering standards.
Mentor and support other engineers, helping them grow and reach their full potential.
Drive improvements in team efficiency, quality, and delivery velocity.
Ensure best practices are followed for data security, traceability, and information sharing.
Minimum Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (Master’s degree is a plus).
4+ years of professional experience in Software Engineering.
Strong programming expertise in Java, with working knowledge of Python.
Proven experience designing and developing RESTful APIs.
Solid understanding of object-oriented programming and design principles.
Hands-on experience with CI/CD pipelines and modern development workflows.
A proactive, self-driven mindset with strong ownership and a passion for continuous improvement.
Strong communication skills and the ability to collaborate effectively in a globally distributed team.
Desirable Skills
Experience building cloud-native applications, ideally on AWS.
Strong understanding of microservices architecture and distributed systems best practices.
Experience with Jenkins, Bitbucket, and related DevOps tooling.
Exposure to frontend technologies and modern UI frameworks is a plus.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
