Why This Job is Featured on The SaaS Jobs
This full stack engineering role sits inside a mature, cloud-first SaaS product where customer experience is delivered as a platform, not a single application. Work Automation within a contact center SaaS context typically means building capabilities that must integrate cleanly across channels and services, making reliability, security, and observability core to day-to-day engineering decisions rather than afterthoughts.
For SaaS professionals, the career value comes from operating across the full lifecycle in a production environment shaped by multi-tenant expectations and continuous delivery. The remit spans frontend, backend, eventing, and storage, which is a strong foundation for developing systems thinking that transfers across modern SaaS organizations. Exposure to Java or Python services, AWS primitives, and microservices patterns also builds practical fluency in the common building blocks used to scale cloud products.
This listing is best suited to engineers who prefer broad product ownership and iterative delivery, and who enjoy collaborating with product and design partners while still going deep on engineering fundamentals. It also fits someone looking to strengthen end-to-end craftsmanship through code review, CI/CD habits, and architecture awareness in a globally distributed setup.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Software Development Engineer – Full Stack
Team & Department: Work Automation, Digital CX R&D Group
Reporting to: Edel Kelly
Location: Budapest, Hungary
About Genesys
Great customer experiences start with Genesys. Through our market-leading cloud contact centre platform, Genesys Cloud CX, we unify customer and agent experiences across voice, email, chat, text, and social channels—at global scale.
At Genesys, we foster a culture that is creative, collaborative, and innovative. We value diversity and inclusion, and we believe the best products are built by teams where every contribution is respected and celebrated.
The Role
As a Software Development Engineer – Full Stack on the Work Automation team, you will design and develop high-quality, scalable software that delivers key capabilities across our product roadmap. You’ll work as part of a cross-functional, agile team that owns features end to end—from idea to production.
Our teams are truly full stack, delivering across frontend, backend, eventing, and storage layers. We build cloud-native, microservices-based solutions designed for scale, reliability, and security. You’ll collaborate closely with engineers, product managers, and designers while gaining exposure to a broad range of technologies and architectural patterns.
Genesys Software Engineers think deeply about performance, security, scalability, and usability. We primarily develop in Java and Python, and build on a wide range of AWS cloud services.
Key Responsibilities
- Design, develop, and maintain high-quality, efficient, and testable software solutions.
- Deliver features through the full development lifecycle: design, implementation, testing, deployment, and ongoing maintenance.
- Contribute to and understand the overall system architecture and wider product ecosystem.
- Participate actively in team code reviews, ensuring quality and shared ownership.
- Apply best practices for data security, traceability, and information sharing.
- Collaborate effectively with colleagues across globally distributed teams.
Minimum Requirements
- Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (Master’s degree is a plus).
- 2+ years of professional experience in Software Engineering.
- Strong programming skills in Java and/or Python.
- Solid understanding of object-oriented programming and design principles.
- Experience with CI/CD pipelines and tools such as Jenkins and Bitbucket.
- A proactive, self-driven mindset with a strong interest in learning and professional growth.
- Good communication skills and a collaborative approach to problem-solving.
Desirable Skills
- Experience working with AWS and cloud-native technologies.
- Experience designing and consuming RESTful APIs.
- Familiarity with microservices architecture and distributed systems concepts.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
