Why This Job is Featured on The SaaS Jobs
This Senior Frontend Software Engineer role sits in the heart of a mature, cloud-delivered SaaS platform used for contact center and experience orchestration. In that part of the SaaS ecosystem, frontend work is tightly coupled to product adoption and operational outcomes, because interfaces must support complex workflows across channels and large enterprise deployments. The remit also signals a product area where UI quality, accessibility, and performance are not polish, but core to how customers realize value.
For a long-term SaaS engineering career, the role offers repeated exposure to the patterns that define durable subscription products: building against evolving APIs, shipping through CI/CD, and maintaining UI systems that must stay reliable as features expand. Working in an AWS-backed environment and collaborating with Product and UX also builds the cross-functional habits that translate well across SaaS companies, especially those with platform-level scope.
This position is best suited to an experienced frontend engineer who prefers end-to-end ownership and is comfortable influencing standards through code reviews and mentoring. It fits someone motivated by craft and maintainability, and who enjoys turning design intent into reusable components while keeping an eye on security and traceability expectations common in enterprise SaaS.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Frontend Software Engineer
Team & Department: Work Automation, Digital CX R&D Group
Reporting to: Edel Kelly
Location: Budapest, Hungary
About Genesys
Great customer experiences start with Genesys. Through our market-leading cloud contact center platform, Genesys Cloud CX, we unify customer and agent experiences across voice, email, chat, and social channels—at global scale.
At Genesys, we foster a culture that is creative, collaborative, and innovative. We value diversity and inclusion, and we believe the best products are built by teams where every voice is heard and respected.
The Role
As a Senior Frontend Software Engineer on the Work Automation team, you will play a key role in designing and building high-quality, scalable user interfaces that power core product capabilities. You will work closely with Product, UX, and Engineering peers to deliver intuitive, performant, and accessible experiences for enterprise customers.
You’ll be part of an agile, highly collaborative team that enjoys solving complex technical challenges and turning great design into great software. From translating UX wireframes into production-ready code to thinking through performance, security, and scalability, you’ll help take our frontend experiences to the next level.
We primarily build using Angular, and our solutions run on AWS-based cloud infrastructure.
Key Responsibilities
Design, develop, and maintain high-quality, efficient, and testable frontend software.
Deliver features end-to-end across the full lifecycle: design, implementation, testing, deployment, and ongoing maintenance.
Collaborate closely with UX designers to translate wireframes and prototypes into polished, production-ready UI components.
Understand and contribute to the overall system architecture and the wider product ecosystem.
Participate actively in code reviews, promoting high standards and improving team velocity.
Mentor and support less-experienced engineers, fostering growth, collaboration, and knowledge sharing.
Champion frontend best practices, design patterns, accessibility standards, and agile methodologies.
Ensure appropriate processes are followed for data security, traceability, and information sharing.
Communicate effectively and collaborate with globally distributed teams.
Adapt quickly to evolving requirements, technologies, and priorities in a fast-moving environment.
Minimum Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (Master’s degree is a plus).
4+ years of professional experience in Frontend Software Engineering.
Strong proficiency with modern frontend frameworks, particularly Angular and/or React.
Solid experience consuming and integrating RESTful APIs.
Hands-on experience with CI/CD pipelines and tools such as Jenkins and Bitbucket.
A proactive, self-driven mindset with a passion for continuous learning and professional growth.
Strong problem-solving skills and attention to detail.
Benefits
Stability of a multinational company and the flexibility/speed of a startup company.
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
Keep you in the loop: Complete support and transparency from our global/local leaders.
An A-team: Talented and experienced professionals you can grow professionally with.
An open & inclusive community.
Career development: We will support your professional growth because your goals are important to us.
Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
And a fabulous new HQ from near Nyugati Railway Station at Budapest.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
