Why This Job is Featured on The SaaS Jobs
Genesys Cloud CX sits in a mature segment of SaaS where reliability, extensibility, and continuous delivery directly shape customer experience outcomes. An Engineering Manager focused on Work Automation is therefore positioned at the intersection of platform capabilities and real operational workflows, a common pressure point in enterprise SaaS where product promises must translate into repeatable, scalable execution across many customers.
For a SaaS engineering leader, the role offers durable career leverage through exposure to cloud-native architecture, microservices, and production-grade delivery practices. The remit spans people leadership and technical stewardship, which maps closely to how SaaS organisations scale engineering: aligning roadmaps with product partners, managing trade-offs between near-term features and long-term maintainability, and building mechanisms that improve delivery predictability over time. Experience in these areas tends to transfer well across B2B SaaS companies operating multi-tenant platforms.
This position best suits a manager who stays close to technology without needing to be a daily individual contributor, and who is comfortable coaching full stack engineers while influencing design quality. It will appeal to professionals who prefer clear ownership of outcomes, enjoy cross-functional collaboration with Product and UX, and want to develop as a pragmatic leader in a cloud-first SaaS environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Engineering Manager – Work Automation
Team & Department: Work Automation, Digital CX R&D Group
Reporting to: Edel Kelly
Location: Galway, Ireland
About Genesys
Great customer experiences start with Genesys. Through our market-leading cloud contact centre platform, Genesys Cloud CX, we unify customer and agent experiences across voice, email, chat, and social channels—at global scale.
At Genesys, we foster a culture that is creative, collaborative, and innovative. We value diversity and inclusion, and we believe the best products are built by empowered teams led by thoughtful, inclusive leaders.
The Role
As Engineering Manager for the Work Automation team, you will lead a group of talented full stack engineers responsible for building scalable, cloud-native capabilities that power key customer workflows. You will balance people leadership, technical leadership, and delivery ownership, ensuring the team consistently delivers high-quality outcomes aligned with product strategy.
This is a hands-on leadership role for someone with a strong software engineering background who enjoys staying close to the technology, coaching engineers, and helping teams make sound technical decisions. While you may not code day-to-day, you are comfortable reviewing designs, challenging assumptions, and guiding architectural choices.
You will work closely with Product Management, UX, Architecture, and peer Engineering Managers to shape roadmaps, drive execution, and continuously improve how the team works.
Key Responsibilities
People & Team Leadership
Lead, coach, and develop a high-performing team of engineers.
Foster a culture of psychological safety, collaboration, accountability, and continuous improvement.
Support career development through regular feedback, coaching, and growth planning.
Partner with recruiting to attract, hire, and onboard top engineering talent.
Technical Leadership
Provide technical direction and guidance across frontend, backend, and cloud-native systems.
Review and influence architectural and design decisions to ensure scalable, secure, and maintainable solutions.
Maintain a strong understanding of the codebase, system architecture, and technical roadmap.
Champion engineering best practices, quality standards, and modern development approaches.
Delivery & Execution
Own delivery outcomes for the team, ensuring predictable, high-quality execution.
Partner with Product Management to translate business priorities into actionable technical plans.
Balance short-term delivery with long-term technical health and sustainability.
Identify and remove impediments, improve team flow, and continuously enhance delivery velocity.
Collaboration & Communication
Act as a key point of contact between engineering, product, UX, and leadership stakeholders.
Communicate progress, risks, and trade-offs clearly and transparently.
Collaborate effectively with globally distributed teams.
Minimum Requirements
Bachelor’s degree in Computer Science, Software Engineering, or a related discipline (Master’s degree is a plus).
Strong prior experience as a Software Engineer, with hands-on development experience in Angular, Java and/or Python.
Experience working with cloud-native, microservices-based architectures, ideally on AWS.
Proven experience leading or mentoring engineers in a senior or technical leadership capacity.
Experience with CI/CD pipelines, modern DevOps practices, and production systems.
Strong understanding of software design principles, system architecture, and distributed systems.
Desirable Skills
Previous experience as an Engineering Manager, Tech Lead, or Team Lead.
Experience owning delivery for complex, cross-team initiatives.
Familiarity with event-driven architectures and asynchronous systems.
Strong coaching skills and a passion for growing engineers and leaders.
Benefits
Stability of a multinational company and the flexibility/speed of a startup company.
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
Keep you in the loop: Complete support and transparency from our global/local leaders.
An A-team: Talented and experienced professionals you can grow professionally with.
An open & inclusive community.
Career development: We will support your professional growth because your goals are important to us.
Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
And a fabulous new HQ from near Nyugati Railway Station at Budapest.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
