Why This Job is Featured on The SaaS Jobs
Genesys Cloud sits squarely in the enterprise SaaS category, where reliability and trust are product features as much as functionality. This Security Analyst role is tied to protecting a cloud-native platform running on AWS, with emphasis on vulnerability management and security posture across a broad service footprint. That makes the position relevant to how modern SaaS companies operationalise security at scale, not as a one-off project but as a continuous discipline.
For a SaaS career, the work maps closely to transferable practices used across subscription businesses: repeatable scanning cycles, prioritisation frameworks, and cross-team remediation workflows that balance risk with delivery. Exposure to SCA, SAST, CSPM and Infrastructure as Code review also aligns with how SaaS engineering organisations increasingly integrate security into CI/CD and change management, building skills that travel well across cloud-first product companies.
The role suits professionals who prefer structured, evidence-based security work and can translate findings for both technical and non-technical stakeholders. It will fit someone who enjoys collaborating with service teams, tracking issues to closure, and improving processes over time in a platform environment where security outcomes are measurable and ongoing.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The Genesys Cloud Security Operations team is seeking a proactive and detail-oriented Security Analyst to join our dynamic team. In this role, you will be a key contributor to our vulnerability management program, ensuring the security of our cloud-native AWS infrastructure. You will leverage a variety of security tools to perform software composition analysis (SCA), static application security testing (SAST), vulnerability scanning, and cloud security posture management (CSPM). Your ability to analyze code, track and remediate vulnerabilities and findings, understand AWS services, and collaborate with cross-functional teams will be crucial to your success. If you are passionate about security, eager to learn, and thrive in a fast-paced, cloud-focused, fun-filled environment, we want to hear from you!
What you will do:
Vulnerability Management:
Conduct regular vulnerability scans using automated scanning tools.
Analyze scan results, prioritize vulnerabilities, and track remediation efforts.
Collaborate with service teams to ensure timely patching and mitigation of identified vulnerabilities.
Participate in quarterly vulnerability scanning cycles.
Code and Infrastructure Security:
Review code and AWS CloudFormation templates for security misconfigurations using SAST and SCA tools.
Drive comprehensive risk reduction by integrating Application Security Posture Management (ASPM), exposure management, and attack surface management (ASM) to identify, prioritize, and remediate vulnerabilities across the cloud-native ecosystem.
Contribute to change management processes by evaluating security implications of proposed changes.
Utilize AWS security services to assess and improve infrastructure security.
Utilize CSPM tools to identify and remediate cloud security misconfigurations.
Vulnerability Analysis and Research:
Stay up-to-date on emerging vulnerabilities and security threats, with a primary focus on their impact to our vulnerability posture.
Conduct research to understand the impact of vulnerabilities and recommend appropriate mitigation strategies.
Proactively identify and propose improvements to security processes and tools.
Change Management:
Actively participate in change management processes, evaluating the security impact of proposed infrastructure and application changes.
Review and approve change requests, ensuring that security best practices are followed.
Collaboration and Communication:
Work closely with development, operations, and other security teams to ensure a cohesive security posture.
Clearly communicate vulnerability findings, CSPM findings, and remediation recommendations to technical and non-technical stakeholders.
Document procedures, and findings.
What you will bring to the role:
3+ years of relevant experience in vulnerability management, preferably in cloud security.
Strong understanding of AWS services and security best practices.
Ability to read and understand code in common programming languages.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Hungry to learn, and improve processes.
Self sufficient.
Effective multi-tasker.
Strong organization skills.
Desirable experience with:
Fundamental skillset of automation and scripting (e.g., Python, Bash).
Experience with vulnerability scanning tools (e.g., Nessus, Qualys).
Familiarity with SAST, SCA, CSPM, ASPM tooling.
Infrastructure as Code (e.g., AWS CloudFormation).
Linux servers.
Logging/SIEM solutions (e.g., Splunk, SumoLogic).
ITSM solutions like JIRA.
Documentation solutions (e.g., Confluence, SharePoint).
One or more of the following certifications/degrees would be an advantage, but not required:
Bachelor's degree in Computer Science, Information Security, or a related field, or equivalent practical experience.
AWS certifications (e.g., AWS Certified Security – Specialty).
Other cloud security certifications (e.g., Certified Cloud Security Knowledge (CCSK), CompTIA Security+).
Benefits:
Stability of a multinational company and the flexibility/speed of a startup company.
The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
Keep you in the loop: Complete support and transparency from our global/local leaders.
An A-team: Talented and experienced professionals you can grow professionally with.
An open & inclusive community.
Career development: We will support your professional growth because your goals are important to us.
Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
And a fabulous new HQ from near Nyugati Railway Station at Budapest.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
