Senior Order Management Analyst

Genesys • Full-time • Budapest (Flexible), Hungary • 6d ago

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Order Management Senior Analyst

Location: Budapest

Department: Global Order Management

Reports To: Manager, Regional Order Management

Employment Type: Full-time

Job Summary

We are seeking a Senior Order Management Analyst to join our Global Order Management team. In this role, you will ensure the timely and accurate processing of service orders throughout the order lifecycle. You will serve as a key operational partner across Sales, Deal Desk, Revenue, Receivables Management, Customer Success, and Professional Services to ensure orders are processed, billed, and documented in accordance with established SLAs and internal controls.

This position requires strong attention to detail, financial acumen, and the ability to operate effectively in a fast-paced, deadline-driven environment—particularly during month-end, quarter-end, and year-end close cycles.

Key Responsibilities

Order Processing & Operational Execution

Review and validate order documentation including quotes and contracts to ensure completeness and compliance.

Process Genesys Cloud services orders accurately and timely using Salesforce.com and Workday.

Ensure billing transactions are executed within established month-, quarter-, and year-end deadlines.

Maintain organized and complete filing of customer order documentation and supporting materials.

Act as the primary point of contact for Order Management in coordinating with cross-functional business units.

Billing, Reconciliations & Issue Resolution

Partner with Receivables Management to resolve invoice inquiries and discrepancies, including processing credit memos when required.

Respond to and resolve order- and billing-related inquiries from internal stakeholders.

Support accurate invoicing by ensuring all required documentation and approvals are in place prior to processing.

Maintain accurate corporate data and account history in coordination with relevant departments.

Internal Controls & Process Integrity

Ensure adherence to internal controls, quality assurance procedures, and established order management workflows.

Contribute to continuous improvement initiatives by identifying process inefficiencies and recommending enhancements.

Support operational accuracy during peak close cycles through effective prioritization and workload management.

Qualifications & Skills

Experience

3+ years of experience in Order Management, Revenue Operations, or related operational finance functions.

Bachelor’s degree required; Accounting or Finance concentration preferred.

Prior experience in enterprise software, SaaS, or cloud-based business models preferred.

Working knowledge of order-to-cash processes preferred.

Technical Skills

Proficiency in Microsoft Excel, Outlook, and Word.

Experience with Salesforce.com, Workday, and Zuora billing strongly preferred.

Basic accounting knowledge, including understanding of revenue recognition principles.

Strong analytical skills with high attention to detail and accuracy.

Competencies

Ability to work under demanding deadlines in a high-volume, fast-paced environment.

Strong organizational and time management skills with the ability to prioritize multiple concurrent tasks.

Excellent communication and customer service skills, with the ability to collaborate effectively across global and remote teams.

Demonstrated business acumen and understanding of enterprise order management flow.

Continuous improvement mindset with the ability to think laterally and explore alternative solutions.

Flexibility to support stakeholders across multiple global regions.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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