Why This Job is Featured on The SaaS Jobs
Implementation-focused Customer Success roles sit at a critical junction in SaaS: the handoff from purchase to realised value. In CorePlan’s case, that work happens in a vertical SaaS product modernising operational workflows in mining, where replacing spreadsheets and paper typically means higher-stakes change management and more complex rollout planning than many horizontal tools.
For a SaaS career, this kind of role builds durable experience in the mechanics of adoption—scoping, configuration, data migration, training, and post-go-live stabilisation. Those are the skills that translate across customer onboarding, professional services, solutions consulting, and customer success operations, especially in products that require structured implementations rather than self-serve activation. The emphasis on creating playbooks also signals exposure to repeatability—an important theme as SaaS teams mature and standardise delivery.
This position tends to suit professionals who prefer owning outcomes end-to-end and coordinating multiple stakeholders with clear communication. It aligns well with someone who enjoys combining project discipline with product curiosity, and who is comfortable working autonomously while collaborating across time zones. Experience in mining may help, but the core fit is an interest in complex SaaS deployments and long-term customer adoption.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Us
CorePlan is a Perth tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software.
💼 The Role
We are opening expressions of interest for a detail-oriented Customer Success Manager, This role will focus primarily on implementations and onboarding, ensuring smooth transitions from sale to full platform adoption for our clients.
📋 Key responsibilities
Lead end-to-end pre-sales and implementation projects from kick-off to go-live
Develop and execute detailed project plans tailored to each customer's needs
Configure the CorePlan platform to meet specific customer requirements
Conduct thorough data migration and validation processes
Design and deliver customised training programs for various user roles
Manage project timelines, milestones, and resources to ensure on-time, successful deployments
Collaborate virtually with our global team to address customer-specific needs
Create and maintain project best practices and playbooks
Provide post-implementation support to ensure smooth adoption and resolve any issues
Conduct regular check-ins and health checks with assigned accounts
Work autonomously while maintaining strong communication with the team
You will thrive in this role if you have:
Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS
Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
Proven track record of successfully implementing complex software solutions
Strong project management skills with ability to manage multiple implementations simultaneously
Excellent communication and presentation skills, with the ability to engage stakeholders at all levels
Technical aptitude with the ability to quickly learn and become proficient in new technologies
Experience working in a global team environment and collaborating across time zones
Problem-solving mindset with a talent for finding creative solutions to customer challenges
Experience with CRM and project management tools
Experience in mining industry will be helpful but not necessary
🎁 Why our team love working here
High‑impact role in a product‑led, fast‑growing company.
Close partnership with customers who deeply care about what we build.
Supportive, outcome‑driven team with plenty of autonomy.
Prime CBD location + hybrid role
Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)
Access to EAP mental health & wellbeing services for you and immediate family members
🚀 Ready for your next adventure?
If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
Have questions? Reach out to us at careers@coreplan.io
🤝 Recruitment Agencies
We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io
