Why This Job is Featured on The SaaS Jobs
Customer Success roles remain one of the clearest entry points into how SaaS businesses retain and expand revenue, and this one sits in a vertical SaaS context: a drilling management platform used in mining operations. That domain adds an operational, workflow-heavy layer to the usual SaaS adoption challenge, where value is tied to measurable outcomes rather than feature familiarity. The Perth location and on-site nature also signal close proximity to internal teams and, likely, customers with complex environments.
From a SaaS career perspective, the emphasis on post-implementation ownership builds durable skills: portfolio management, health monitoring, structured QBR-style engagement, and translating product feedback into action with Product and Sales. Exposure to playbook development and process improvement is particularly transferable across SaaS, because it mirrors how customer organisations mature from reactive support to repeatable lifecycle management.
This role tends to suit professionals who like structured follow-through after go-live, can balance multiple accounts without losing detail, and are comfortable documenting work in CRMs and project tools. It also fits someone motivated by cross-functional collaboration and by learning a complex product deeply enough to guide customers through change, not just answer tickets.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
🔍 About Us
CorePlan is a Perth tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide. Our mission is to advance digital drilling operations across mining, and our momentum is strong. We are a high-performing team of self-starters building the next generation of mining software.
💼 The Role
We are opening expressions of interest for Customer Success Managers who will focus on owning the post‑implementation success of our customers.
This role will be the main point of contact for a portfolio of accounts, making sure they adopt CorePlan, see ongoing value, and become long‑term advocates.
You’ll work closely with Product, Sales and Customer Success to monitor account health, drive outcomes, and constantly improve the customer experience.
The role is key in managing the health, ongoing value, advocacy and overall experience of our customers.
📋 Key responsibilities
Plan and coordinate post‑implementation tasks across the CS lifecycle.
Run regular customer check‑ins (monthly, quarterly, annually) to align on goals and performance.
Proactively monitor account health, document key interactions and any actions taken to improve it.
Keep CRM and internal systems accurate and up to date, and provide regular status updates to internal stakeholders.
Share customer insights, feedback and risks with cross‑functional teams and capture feedback to drive continuous improvement.
Continue to develop our post‑implementation playbooks, best practices and support processes.
When required, assist our support channels by leading conversations to escalate or resolve customer queries.
As part of your onboarding, run implementations and onboarding for new customers to solidify your knowledge of our customer requirements and our product.
🌿You will thrive in this role if you have:
Minimum 3 years’ experience in Customer Success, project management or consulting, ideally in SaaS.
Bachelor’s degree in Business, Computer Science, Engineering or similar (preferred)
Experience working with complex software products.
Strong project management skills and comfort juggling multiple customers.
Excellent communication and stakeholder management skills.
A problem‑solving mindset and curiosity about how customers work.
Confidence using CRM and project management tools.
Mining industry experience would be a plus
🎁 Why our team love working here
High‑impact role in a product‑led, fast‑growing company.
Close partnership with customers who deeply care about what we build.
Supportive, outcome‑driven team with plenty of autonomy.
Prime CBD location + hybrid role
Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)
Access to EAP mental health & wellbeing services for you and immediate family members
🚀 Ready for your next adventure?
If you are keen to bring your A-game to a tech-forward startup, we invite you to submit an expression of interest with your CV and cover letter.
Have questions? Reach out to us at careers@coreplan.io
🤝 Recruitment Agencies
We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io
