Why This Job is Featured on The SaaS Jobs
CorePlan operates in a vertical SaaS niche, applying cloud software to operational workflows in mining where reliability and data integrity are central. An L2 application support role in this setting sits close to the real-world edge cases that surface when a platform replaces paper processes, and it provides direct visibility into how enterprise customers use a product in production.
For SaaS career development, this kind of position builds durable skills in incident investigation, root-cause analysis, and customer facing technical communication, all of which translate across B2B software companies. Regular work with SQL, scripting, logs, and integrations helps deepen product and systems thinking, while the handoff to engineering develops the discipline of writing reproducible findings and validating fixes. Exposure to onboarding and configuration also strengthens an understanding of how SaaS implementations succeed or fail beyond code.
This role tends to suit someone who enjoys structured problem solving and can move between technical detail and clear explanations under ticket based workflows. It is a strong match for professionals who want to be a technical bridge function and are comfortable owning escalations, documentation, and occasional on-call support in a cloud hosted application environment.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
🔍 About Us
CorePlan is a Perth tech startup shaking up the mining industry with a modern digital SaaS drilling management platform. We replace paper and spreadsheets with a seamless solution used by customers worldwide.
Our mission is to advance digital drilling operations across mining, and our momentum is strong.
We are a high-performing team of self-starters building the next generation of mining software.
💼 The Role
As an Application Support Technician (L2) you will serve as a critical technical bridge between our customers and engineering teams, providing advanced troubleshooting and resolution for complex application issues.
Working directly with enterprise mining clients, you will investigate and resolve escalated technical problems that require deeper platform knowledge, analytical thinking, and hands-on technical skills.
You will use your expertise in SQL, scripting, and system analysis to diagnose root causes, implement solutions, and ensure our customers can rely on CorePlan's platform for their mission-critical operations.
📋 What You’ll Do
Solve escalated L2 technical issues through deep investigation and root-cause analysis
Troubleshoot application behaviour using logs, errors and diagnostic tools
Support customers via phone, email and ticketing with clear, professional communication
Use SQL and scripting to analyse data issues and automate support tasks
Reproduce issues in test environments and provide detailed findings to engineering
Assist with configuration, integrations and technical setup during onboarding
Create and maintain technical documentation and troubleshooting guides
Monitor system health, identify trends and proactively prevent issues
Work with engineering to validate fixes and improve platform stability
Participate in the on-call roster for critical after-hours support
🤝 What You Will Bring
Tertiary qualification in Computer Science, Information Technology, or similar (or equivalent experience)
Minimum 3 years in technical, application, or IT support, ideally within B2B SaaS or enterprise software (exposure to mining, heavy industry, or industrial environments is a bonus)
Comfortable working in escalation-based support teams and in ticketing incident management environments
Proficiency in a scripting language (Python, PowerShell, or Bash)
Solid SQL skills for data investigation
Confident working with logs, errors, and debugging application issues
Understanding of web applications, APIs, integrations, cloud-hosted environments, and basic networking (DNS, SSL, connectivity)
Customer focused, and able to communicate to a variety of different audiences (technical and non-technical)
High attention to detail with ability to continue to document processes
🎁 Perks & Benefits
Prime CBD location
Hybrid role
Vibrant office culture – open plan space, birthday celebrations, team events (hello, movie nights + office jukebox!)
Parental leave top-up pay (covering the difference between the government’s minimum parental leave payment and your regular base salary)
Access to EAP mental health & wellbeing services for you and immediate family members
🚀 Ready for your next adventure?
If you're ready to bring your A-game to a tech-forward startup, click APPLY NOW to submit your CV and cover letter. Have questions? Reach out to us at careers@coreplan.io
🤝 Recruitment Agencies
We appreciate your hustle, but we’re not engaging agencies right now. Want to be on our radar for the future? Email careers@coreplan.io
