Why This Job is Featured on The SaaS Jobs
This Technical Consultant role stands out as a window into how a mature, enterprise-facing SaaS platform gets adopted inside complex organisations. The work sits at the intersection of product capability and real-world customer environments—identity, security, and integrations—where SaaS value is proven or lost. With an AI-native employee experience platform, the implementation layer becomes especially consequential, because outcomes depend on both configuration and the surrounding systems landscape.
From a SaaS career perspective, the position builds durable experience in post-sales technical delivery: discovery, solution design, rollout planning, and stakeholder communication across IT and business teams. Exposure to common enterprise patterns (SSO, HRIS, ERP, collaboration suites) develops a reusable mental model for integration-led SaaS implementations, while close collaboration with Product creates a feedback loop that is central to improving platform fit at scale.
The role is best suited to professionals who enjoy translating between technical depth and practical adoption, and who prefer project ownership from early assessment through launch. It fits someone comfortable running workshops, documenting decisions, and navigating trade-offs between customer requirements and platform constraints, with an interest in how SaaS products succeed in large accounts.
The section above is editorial commentary from The SaaS Jobs, provided to help SaaS professionals understand the role in a broader industry context.
Job Description
About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
At Staffbase, we believe that communication moves people, and people move companies. Our mission is to empower leaders and communicators to drive transformation through internal comms solutions, strategies, and insights. We are looking for a Technical Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a technical consultant, implementation specialist, or developer. This role focuses on ensuring new and existing Staffbase customers have an outstanding technical experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and ensure they can use the Staffbase platform to its best to manage their content and comms processes.
What you’ll be doing
- Responsible for engaging with the largest and most strategic customers to assess and design the technical rollout and launch plan for Staffbase
- Act as a key member of the Consulting team with a technical background and competencies in development, integration, solution architecture, and security
- Conduct detailed technical discovery workshops and assess structural and business functions with security requirements while translating these findings into a foundational Staffbase solution built for scale and flexibility
- Advise on integration implementations, including broadly used systems like Microsoft, SAP, Workday, Okta, ADP, etc.
- Collaborating with Technical Specialists to customize client applications and meet their Corporate Identity (CI)
- Guide customers on how to best leverage Staffbase APIs and Software Development Kits (SDKs) to fulfill their use cases
- Facilitating customer-facing workshops with the customer technical team and develop a technical deployment plan
- Ensuring flawless integration with other systems and apps, including identity management, other SaaS products, and internal systems
- Assisting in the secure setup of the customer’s Staffbase environment based on governance and technical requirements
- Together with the customer, you identify and remove technical roadblocks for an organization-wide rollout of the Staffbase platform
- Presenting detailed technical information and benefits of the Staffbase platform to a wide array of stakeholders on the customer’s side, including a line of business managers, developers, technical architects, and executives
- Managing your technical projects right from inception to completion
- Fostering close connection with Product teams to advocate for customer and team needs
- Contributing to the creation and maintenance of internal and external documentation to support colleagues and customers
What you need to be successful
- Strong motivation for working strategically with clients and driving meaningful outcomes
- Outstanding written and verbal communication skills, with the ability to go a mile deep with technical customer resources or to explain the most basic capabilities to a business user
- Excellent presentation skills for presenting both business-oriented solutions and advanced technical concepts
- Ability to understand technical concepts quickly and effectively communicate them to a non-technical audience
- Good knowledge of web development, preferably knowledge of HTML/CSS and at least one programming language like JavaScript, Java, PHP, or NodeJS
- Comfortable using the command line or application logs to narrow down issues with technical integrations
- Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT executives and organizations
- Experience working directly with Sales and Success teams, Consultants, and System Integrators
- At least 2-3 years of previous development, consulting, professional services, or sales engineering experience
- Ability to prioritize and manage time – Technical projects often have fixed deadlines that cannot be averted
- Experience with enterprise software and common concepts/integrations is a plus: SAP, Workday, Single Sign-on, Active Directory, etc
- Knowledge about security and compliance topics in a SaaS environment is a plus
- Business-level proficiency in German
What you'll get
- Competitive Compensation - we offer attractive salary packages including LTIP (Long Term Incentive Plan)
- Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
- Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
- Wellbeing - Monthly Wellbeing Allowance €35, from fitness to mental health, hobbies to relaxation
- Support - we’re offering a company pension scheme
- Volunteers Day - you’ll get one day off per year for supporting a social project
